Yearbook Playbook

My Walsworth Yearbook Sales Representative (Walsworth Rep) INFORMATION

RESOURCES WELCOME TO WALSWORTH

YOUR SUPPORT TEAM: Rep Your Walsworth Rep is your first line of defense when creating or managing the yearbook. Whatever your question, issue or need, please let them know. Chances are they can fix it quickly or help find a viable solution! If they are in another school and you need an answer quickly, contact your Customer Service Representative (CSR) at the plant. A few examples of things you might call your Walsworth Rep about: • Deadlines • Budget • Creation of the book • Help with a photographer/administrator/parent • Portraits or index help • Staff management, motivation or training Customer Service Rep (CSR) Your CSR is assigned to your school directly and is part of your yearbook team. You can call, email or even live chat with your CSR about anything pertaining to your book except financials. The CSR has access to your software account and is happy to help with any production needs. A few examples of things you might call your CSR about: • Sending in your portrait CD or questions about uploading portraits • Submitting covers and endsheets • Approving your cover/endsheet proofs or sending in changes • Questions about your deadlines • Requesting a page to be un-submitted or corrections to be made Walsworth is a family-owned, second- and third-generation run company. Family is at the heart of our business, and that’s how we like it. In fact, you’ll find multiple generations of employees working in our plants, and more than 250 of our employees have been here for more than 20 years. Our financial strength and dedicated work force provide the stability our clients need and the service they deserve. For 85 years, we’ve been exceeding expectations and providing unmatched expertise. We look forward to serving you and your school.

Name: Email: Phone:

My Customer Service Representative (CSR) Name: Email: Phone: Computer Support Email: Phone: Live tech help available via Yearbook 360 My Adviser Mentor Name: Email: Phone: If you don’t have one, contact your Walsworth Rep. computer.support @ walsworth.com 800.246.1979

Photographer Name: Email: Phone:

Yearbook 360 Information Username: Password: SNAP Access Code:

General Information Job Number: Book Size: Cover Deadline:

Current Copy and Page Count: Copy and Page Count Deadline: Page Deadlines:

• Namestamp and iTag list submission • Any special things you’re doing in a book (foldout, tip-ins, supplements) • Where to find financial, deadline, sales and/or proof out reports

Requested Ship Date: Anticipated Delivery Date:

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