The Kforce Story: 50 Plus Years of Great People Delivering Great Results

Actions Maximizing Performance One of Pete Alonso’s first challenges as chief talent officer, a position he was promoted to in 2009, was to establish a performance management platform for the salespeople and recruiters of Kforce. “We didn’t have a common language, recipe and performance expectations of all the different roles and people across the Firm,” said Pete. Ray Morganti worked as project manager with partners Doug Riccardi and Tim Arango for the creation of the “Actions Maximizing Performance” tool that is now available to every revenue-responsible person in the firm. It trends the most important daily activities in a dashboard fashion, success formulas of individual’s and teams in relation to their peers, as well as, to their personal bests. “It measures you against your personal best and other people and teams,” said Pete. “If we all keep improving and raising our performance, our firm will continue to succeed and grow. With everyone competing, it fuels the competitive fire of our Great People. Also, ‘the best of the best’ become more visible and have an opportunity to share their success formula, which raises the bar for everyone. If our associates succeed by achieving their personal best every day, that is an important ingredient for retention and seeds our firm’s growth.” Implemented in 2010, the dashboard system replaced the manual tracking of data and daily events for measuring performance. Said Dave Bair, “Now, all that is automated and at everyone’s fingertips. It’s an absolute game changer in the transparency it provides to our business.” In addition, the National Champions team developed a trouble-shooting and online coaching section within the system, providing people with ample information and opportunity for improving their performance. With exuberance over Kforce’s current position of strength, Andy Thomas, chief marketing officer, exclaimed, “How cool is it that the two big initiatives in the firm are about the client and about improving performance? They’re not about merger and acquisition, they’re not about technology, because we’ve developed such a strong platform that the cohesion between the back office and the field is, in my opinion, as strong as I’ve ever seen it.”

Kforce executives recognize the top performers.

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