The Kforce Story: 50 Plus Years of Great People Delivering Great Results

SAM! Farrell, whose bold iconic first name illustrates her dynamic approach as chief sales officer, understands what it takes to secure and strengthen Kforce’s relationship with its strategic accounts. Many of the client success stories SAM! proudly relates are the result of the outstanding performance of the NRC. One story, though, involving a major healthcare provider, went even further. “They were a unique customer and Marc Ulrich pulled everything together over multiple disciplines and multiple geographic areas,” she said. “They came to us and asked, ‘How can we become your customer of choice?’ That was a pivotal moment for me, to see what Kforce can be and is to their clients.” That kind of partnership only occurs in the presence of tremendous trust and confidence in a company’s exceptional performance over an extended period of time. “That’s where we’ve been able to differentiate ourselves,” SAM! said, “by becoming trusted advisors to our clients.” Another of Kforce’s strengths is its use of technology to serve its clients, a tradition dating back to Dave Dunkel’s desire for a system to track a client’s information, long before the phrase “contact management system” was coined. Don Sloan, chief information officer, has the enviable position of having to govern the use of technology instead of being forced to champion it as he would in many other companies. “We have replaced nearly our entire infrastructure starting with our front end system—RecruitMax, then PeopleSoft, PeopleSoft Paybill, and automated online time entry,” he said. “As we’ve evolved over the years we’ve put many tools and capabilities in place that place us way ahead of our competitors.”

Business Week ’s Hot Growth Award went to Kforce in 2006.

An Ernst & Young representative presents the Florida Entrepreneurs of the Year award to Howard Sutter, David Dunkel, and Rich Cocchiaro, 2006.

89 Positioned for the Future