MATC 2026-27 Catalog

CONFLICT RESOLUTION Problem-Solving on Campus Process To Share Complaints The college’s formal process for students, alumni, community members, parents and staff to share a complaint is as follows: 1 . Complete the online form (available in English and in Spanish) . Go tomatc . edu and search Complaints . (Complaints must be fi led within 30 days of occurrence . ) 2 . You will receive an automated response that the complaint has been received and is under review .

Of fi ce of the Ombudsperson TheOf fi ce of the Ombudsperson offers an informal path for students to address college-related concerns, con fl icts or issues in a safe, neutral and nonjudgmental space . The Ombudsperson (or Ombuds) provides a con fi dential and supportive environment for students to explore their options, receive guidance and develop resolution strategies tailored to their unique situations . The Ombuds empowers students to make informed decisions about how best to navigate their challenges . Services provided by the Ombuds include con fl ict coaching, informal mediation and restorative practices like talking circles to foster understanding and resolution . These services complement the college’s formal processes, offering an alternative and informal pathway for problem-solving . The Ombuds operates independently and impartially, advocating for fairness, respect and equity . The of fi cedoes not represent any individual, group, or the college, but instead serves as a neutral resource committed to promoting a fair process for all parties . Contact

3 . Upon conclusion, and after investigating the nature of the complaint/compliment, the appropriate MATC staff will respond in writing within 10 college business days . The response will include a written description of the complaint/compliment, including all pertinent details and a statement regarding action taken . Please note that you follow the same process to share a compliment .

ombuds@matc . edu matc . edu/ombuds 414-297-6294 Downtown Campus, Room M358

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