MATC 2024-25 Catalog

DEGREE/DIPLOMA/CERTIFICATE COURSE DESCRIPTIONS

and processes, network con fi guration, network services, peripherals, printing, and system startup. The course is a combination of lecture and hands-on exercises that provides practical real-world experience. ITSUP-153 Credits: 3 Mobile Device Administration This course prepares students for managing mobile devices in the enterprise, including smartphones, tablets and laptops. Students will gain skills required to understand and research capabilities of mobile devices and features of over-the-air technology. Students will learn device administration for the iOS and Android mobile platforms. Students will also learn how to deploy, integrate, support and manage a mobile environment, ensuring proper security measures are implemented for devices while maintaining usability. This course is a combination of lectures and hands-on exercises with physical mobile devices, virtual mobile operating systems and mobile device management (MDM) services. ITSUP-155 Credits: 3 IT Career Skills This course prepares students for careers in information technology. Students learn about the variety of positions available in IT computer support, different career paths in IT, how to prepare a quality resume, search for a job and apply for a position, go through the interview process, complete a background check, and secure employment. Students participate in mock interviews and learn how to use social media to increase their chances to get hired. ITSUP-177 Credits: 3 Introduction to IT Projects, Teamwork and Self-Management This course prepares students for teamwork and working on IT projects. Students learn about a variety of project concepts and how to work with colleagues, team members and stakeholders. Concept of self-management will be introduced to help students organize their work and improve their soft skills. Students will learn the concept of “return on investment” and “value delivery” for the organization. Students participate in group exercises, create and execute project plans, and work together on team activities. ITSUP-197 Credits: 3 Business Data Analytics Through labs and hands-on exercises, students will learn about business data analytics. Students will learn to report, inspect, clean, transform and model business data with the goal of discovering useful information, suggesting conclusions and supporting organizational decision-making. ITSUP-198 Credits: 1 Computer Support Specialist Internship This internship course directs students to obtain an IT internship at local area employers based on the jobs available. Students will perform required IT computer specialist support

activities, con fi gure and install new software, troubleshoot, and solve issues with hardware, OS and applications, networks and virtual setups and con fi gurations. Prerequisite(s): Complete INTRN-796 with minimum grade of C. ITSUP-199 Credits: 1 Integrated Project – Computer Support Specialist The integrated project course is a capstone project that re fl ects the student’s culminating experience in the IT Computer Support Specialist program. In this course, students integrate their knowledge and skills in IT by working on the fi nal project, demonstrating core ability skills and displaying overall comprehension of the discipline. LDRSHP – Leadership Development (Department 196) LDRSHP-164 Credits: 3 Personal Leadership Strategies In this course, students apply the skills and tools necessary to deal with time management, stress and related challenges to leaders. Each student demonstrates the application of time management techniques, personal planning, continuous learning, valuing rights and responsibilities of others, effective communication, assertiveness, and dealing effectively with stress. LDRSHP-168 Credits: 3 Organizational Development Learners apply skills and tools necessary to deal with organizational behavior and change. Learners apply intervention strategies to deal with restructuring globalization, team building, con fl ict resolution and process consultation. Learners analyze how an organization’s goals, decision-making, performance management and planning impact goal attainment, business outcomes, organizational structure, job design and employee participation. Learners evaluate the importance of culture, emotional intelligence and con fl ict management. LDRSHP-189 Credits: 3 Team Building and Problem-Solving In this course, students apply the skills and tools necessary to facilitate problem-solving in a team environment. Each student demonstrates the application of the bene fi ts and challenges of group work, including necessary roles in a team, stages of team development, different approaches to problem-solving, consensus, a systematic process of problem de fi nition, data acquisition, analysis, developing alternative solutions, solution implementation and evaluation.

ITSUP-109

Credits: 3

Microsoft Of fi ce for IT Professionals This course prepares students to effectively utilize Microsoft Of fi ce in IT organization. Students will learn features of the latest versions of Microsoft Excel, Microsoft Word, Microsoft Access, OneNote and PowerPoint through hands on labs, comprehensive projects and business scenarios. ITSUP-111 Credits: 3 CompTIA A+ Software Support This course prepares students for the CompTIA A+ Software Certi fi cation exam. Students will work on hands-on labs to install and con fi gure operating systems including Windows, iOS, Android, Apple OS X and Linux. They will also learn security, the fundamentals of cloud computing and operational procedures. ITSUP-140 Credits: 3 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) This course prepares students for HDI-SCA (Help Desk Institute Support Center Analyst), HDI-DST (Desktop Support Technician) and ITIL Foundation certi fi cations by teaching how to provide front-line support for customers. The course focuses on strategies for effective customer service with an emphasis on problem-solving and troubleshooting skills, call-handling procedures, incident management and call tracking applications. Topics such as active listening skills and effective communication strategies will be covered as well as strategies for improving customer interactions. ITSUP-150 Credits: 3 Mobile Device Repair and Maintenance This course provides students with expert mobile device repair knowledge and advanced repair skills. It incorporates both classroom education and hands-on, real-world repair scenarios where students will gain immediate knowledge to service and repair smartphones, cellular phones and hand-held devices. Students learn how to disassemble and repair IOS, Android and Windows Mobile devices. Students also learn how to troubleshoot phone issues, resolve network communication issues on the device, replace batteries, LCD, broken lens, cameras and touch screens. Course also teaches students the concepts of data transfer and recovery, jailbreaking, and cell phone locking and MacOS Support Essentials This course provides an in-depth exploration of troubleshooting of the MacOS Operating system and prepares students for Apple Certi fi ed Support Professional (ACSP) Certi fi cation. This course will teach students the best methods for effectively supporting users of MacOS. Course covers labs on installation, setup and con fi guration, MacOS Recovery, software updates, fi le system, FileVault, permissions and sharing, data management, application unlocking. ITSUP-152 Credits: 3

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