MATC 2023-24 Catalog

ITSEC – ITSUP

DEGREE/DIPLOMA/CERTIFICATE COURSE DESCRIPTIONS

(NIST), the International Organization for Standardization (ISO), and others. Students will become familiar with the basic aspects of the various standards, and will practice their use in measuring risks related to security, regulatory compliance, and audits. At course completion students will have an understanding of risk management strategies and practices, as well as some basic skill in practical application of those strategies. ITSEC-156 Credits:3 Mobile Devices Forensics In this course, students will learn the history and evolution of mobile forensics, understand the cellular network and components, learn the legal aspects in obtaining cellular evidence. Also the class will cover imaging mobile devices, understanding cellular records and their use in cellular evidence. Students will learn the ability to utilize forensics tools to conduct analysis of mobile devices, in addition to being able to create evidence case report. ITSEC-166 Credits:3 Advanced Forensics This course will address advanced topics in computer forensics, mobile forensics, network forensics, and incident response. Topics include data hiding, encryption, advanced Windows registry, Steganography, and password recovery. Prerequisite(s): Complete ITSEC-126 ITSEC-176 Credits:3 Malware Forensics This course will start from Malware basics and gradually teach the learners how to perform a malware forensic investigation as a part of incident response. In addition, an introduction to reverse-engineering malware will be provided. Since familiarity with programming is necessary for this course, an introduction to programming using Python and/or C is covered at the beginning of the course. In addition, general familiarity with networking and TCP/IP, operating system internals (Windows and Unix), computer security, digital forensics, and incident response is very essential for this course. ITSEC-191 Credits:1 Information Systems Security Internship22 Students will explore the fi eld of professional computing, information technology, and information systems security by working in real work environment and apply the skills gained from previously taken courses from information systems security program. The practical work experience will be gained under the supervision of an Information Technology professional supervisor in day to-day, onsite technical work. Prerequisite(s): Complete NTRN-796 with minimum grade ofC.

(MCITP 70-65) certi fi cation. Students learn how to identify the cause and resolve Windows desktop application issues, resolve networking and security issues, identify and resolve performance issues, solve hardware failures, solve enterprise wireless connectivity issues, solve enterprise remote access issues, troubleshoot VPN access and provide IPv6 support, identify and solve enterprise security issues, solve enterprise storage issues and resolve enterprise software update issues. ITSUP-109 Credits:3 Microsoft O ffi ce for IT Professionals This course prepares students to e ff ectively utilize Microsoft O ffi ce in IT Organization. Students will learn features of latest version of Microsoft Excel, Microsoft Word, Microsoft Access, OneNote and PowerPoint through hands-on labs, comprehensive projects and business scenarios. ITSUP-111 Credits:3 CompTIA A+ Software Support This course prepares students for the CompTIA A+ Software Certi fi cation exam. Students will work on hands-on labs to install and con fi gure operating systems including Windows, iOS, Android, Apple OS X and Linux. They will also learn security, the fundamentals of cloud computing and operational procedures. ITSUP-140 Credits:3 Supp Ctr Analyst (HDI-SCA,HDI-DST,ITIL) This course prepares students for HDI-SCA (Help Desk Institute Support Center Analyst), HDI-DST (Desktop Support Technician) and ITIL Foundation Certi fi cations, by teaching how to provide front-line support for customers. The course focuses on strategies for e ff ective customer service with an emphasis on problem-solving and troubleshooting skills, call-handling procedures, incident management, and call tracking applications. Topics such as active listening skills and e ff ective communication strategies will be covered, as well as strategies for improving customer interactions. ITSUP-150 Credits:3 Mobile Device Repair and Maintenance This course provides students with expert mobile device repair knowledge and advanced repair skills. It incorporates both classroom education and hands-on real world repair scenarios where students will gain immediate knowledge to service and repair smartphones, cellular phones and hand-held devices. Students learn how to disassemble and repair IOS, Android and Windows Mobile devices. Students also learn how to troubleshoot phone issues, resolve network communication issues on the device, replace batteries, LCD, broken lens, cameras and touch screens. Course also teaches students the concepts of data transfer and recovery, jailbreaking and cell phone locking and unlocking.

ITSEC-194

Credits:1

Security Project Implementation This course helps students gain in-demand skills. The course emphasizes real and hands-on experience in di ff erent areas of security such as Security Assessment, virtualization, log fi le consolidation, design and installation of security tools such as fi rewalls, IDSs, VPNs, and other existing or new technologies. ITSUP – IT Computer Support (Department 154) ITSUP-101 Credits:3 Computer Information Systems Fundamentals Students will learn the concepts and terms to enable them to better understand the role of information technology, careers for computer professionals, basics in computer hardware, software and networking, as well as the internet in business and society. A brief overview of history of information technology, as well as strategic future direction is discussed. Topics include technology trends that a ff ect computing and everyday life, such as concerns for data security, personal privacy online safety, controversy over digital rights management, open source software and smartphone and tablet devices and more. In addition, coverage of latest release of Microsoft Windows and O ffi ce will introduce you to exciting new features of next generation consumer and enterprise software. The course is a combination of lecture discussion and hands-on lab assignments. ITSUP-102 Credits:3 CompTIA A+ Certi fi cation exam. Students will work on hands-on labs that build and con fi gure computers; replace parts; install and con fi gure operating systems, and troubleshoot hardware, software, networking, and security problems. Additional topics and hands-on activities include multithreading, UEFI, disk and memory management, virtualization, mobile devices, laptops, OS software updates and optimization, managing device drivers and virus protection. ITSUP-106 Credits:1 Linux Support Students will acquire a practical understanding of how Linux works. This course will include Linux OS fundamentals, basic commands, and fi le system management as it applies to technical support. Students will work on hands-on labs that will use the GUI interface as well as command line tools. ITSUP-108 Credits:3 Enterprise Desktop Support Technician This course prepares students for Microsoft Enterprise Desktop Support Technician CompTIA A+ Essentials and IT Technician This course prepares students for the

Page 289

matc.edu | 414-297-MATC | Wisconsin Relay System 711