MATC 2023-24 Catalog

Level 2 – Service Center Technician CERTIFICATE Program Code: 61-154-3

All campuses (Also o ff ered online)

COURSES

Credits

ITSUP-101 Computer Information Systems

IT COMPUTER SUPPORT SPECIALIST matc.edu/pathways Certi fi cates • Service Center Technician, p. 217 • Microsoft Enterprise Desktop Support Specialist, p. 213 • Level 2 – Service Center Technician, p. 212 Technical Diplomas • IT Computer Support Technician, p. 161 • IT Help Desk Support Specialist, p. 163 • IT User Support Technician, p. 165 Associate Degree • IT Computer Support Specialist, p. 86

Fundamentals .............................................. 3 ITSUP-109 Microsoft O ffi ce for IT Professionals............. 3 ITSUP-140 Support Center Analyst (HDI-SCA, HDI-DST, ITIL)............................... 3 TOTAL CREDITS: 9 Program curriculum requirements are subject to change.

Certi fi cates

This certi fi cate provides preparation for CompTIA’s Network+ and Security+ certi fi cations, HDI’s Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for level-two service center support. Admission Requirements • A high school diploma or GED • One year of high school-level algebra Current MATC students should consult their Academic Program Plan for speci fi c curriculum requirements. Somecerti fi cates can be earned while completing associate degrees and/or technical diplomas that are eligible for fi nancial aid. Certi fi cate programs alone are not eligible for fi nancial aid; contact MATC for details. All credits incerti fi cate programs must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certi fi cate’s requirements, the student’s transcript is notated with the credential earned.

Start Dates: August and January

STEM

matc.edu/course-catalog/stem

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