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Learning to Listen Third Edition Laurie Ribble Libove, MS Assessment, Workbook, and Workshop, 1– 4 hours Most people claim to be good listeners. But that’s not what we hear. When people listen, organizations gain a competitive advantage from better communication, morale, and productivity to reduced absenteeism, turnover, and conflict. However, studies show people remember only half of what they hear, even moments after they’ve heard it. And that’s not all. On average, people spend 45% of their time listening, yet only 2% report they’ve had formal education on the topic. Research makes the message loud and clear — it’s time to add listening to your training line-up. Learning to Listen is a communication instrument that focuses on the visible — and invisible — aspects of listening behavior: Staying Focused, Capturing the Message, and Helping the Speaker. And while most listening assessments measure style, this self- assessment measures skill level. Because it targets actual behavior, individuals are able to take immediate action to maximize their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.

L E A R N I N G O U T C O M E S • Determine listening effectiveness in three dimensions • Explore the visible and invisible aspects of listening • Learn what it takes both physically — and mentally — to listen • Understand common barriers to effective listening • Create a plan to put new skills into immediate action

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, PowerPoint presentation on USB flash drive, poster, and HRDQue card

$225

Participant Workbook

$20

Paper Self Assessment

$17.90

Participant Set Includes paper assessment, participant workbook, and HRDQue card.

$34.11 SAVE 10% with the Set!

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Online Assessment

$25

Online Self-Study Assessment

$27

Poster

$15

HRDQue Card

$2

QuickStart Training Two hours of telephone coaching for facilitators

$450

“ Learning to Listen has proven to be the perfect instrument for determining the areas most needed for [listening] skill development. I have used Learning to Listen with many hundreds of corporate participants and it effectively assists us in guiding them along the path to becoming quality listeners.” Jeffrey Patnaude, President The Patnaude Group

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Discover how Learning to Listen has helped others. Download the case study at HRDQstore.com/ltlcase

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