HRDQ

January 2016

TRAINING TOOLS FOR DEVELOPING GREAT PEOPLE SKILLS

NEW!

The Accountability Experience Online Assessment p. 41

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LETTER FROM THE PRESIDENT

Dear Colleagues:

Does this sound familiar? The pace of change is unprecedented. Responding rapidly to customer and stakeholder demands and economic and marketplace conditions is key to success—and in some cases, survival. Employees inside organizations are feeling the heat to deliver on higher expectations from their leaders and often in the same or shorter timeframes. Everyone struggles to move on commitments made. Stress, burnout, and disengagement are commonplace topics of conversation.

The problem is that the paradigm of training supervisors and managers to be better delegators, although important, needs to shift to encouraging individual accountability at all levels. You can initiate this shift in your organization with a new solution from HRDQ: The Accountability Experience, an assessment-driven developmental workshop that’s suitable for employees at all levels of the organization. Individuals who see themselves as accountable will seek out clarity through making and negotiating clear agreements with others. Accountable individuals feel more in control of outcomes and as a result are less stressed and more productive. Key work relationships improve. The gap between expectations and what’s delivered starts to shrink. I invite you to give The Accountability Experience a try. We have also made the assessment available through our online portal making it easier to engage remote or virtual employees. Discover for yourself the powerful personal and organizational benefits of individual accountability and the strategies to make it happen.

Bradford R. Glaser President & CEO

P.S. Take 20% off The Accountability Experience Online Assessment with coupon code account20 at checkout. HRDQstore.com/ accountability

We’re publishing resources for developing great people skills. Thanks for choosing HRDQ.

Regards,

Featured Product Bridging the Communication Divide

Bridging the Communication Divide Complete Game Kit is a hands-on experiential game that explores the impact personality style has on everyday interactions and then offers a simple communication style model individuals can use to make immediate improvements to their communication skills. It has all of the tools you need to plan for and deliver a learning experience that achieves immediate results, from a comprehensive facilitator guide and takeaway participant workbooks to reusable game parts, support materials, a professional Microsoft® PowerPoint® presentation, and more. See page 5. HRDQstore.com/bridging

Find What You Need Style Series . . . . . . . . . . . . . . . . . 4 Customizable. . . . . . . . . . . . . . . . 8 Leadership . . . . . . . . . . . . . . . . . 9 Communication . . . . . . . . . . . . . 13 Personality Style . . . . . . . . . . . . . 16 Team Building . . . . . . . . . . . . . . 18 Emotional Intelligence. . . . . . . . . . 24 Coaching . . . . . . . . . . . . . . . . . 25 Conflict & Stress . . . . . . . . . . . . . 26 Problem Solving & Decision Making . 28 Change Management. . . . . . . . . . 29 Supervisory Skills . . . . . . . . . . . . 30 Learning Style . . . . . . . . . . . . . . 33 Evaluation & Trainer Resources . . . . 34 Negotiating . . . . . . . . . . . . . . . . 35 Creativity & Innovation . . . . . . . . 37 Customer Service . . . . . . . . . . . . 39 Project Management . . . . . . . . . . 40 Career & Performance Management . . 41 Index . . . . . . . . . . . . . . . . . . . 42

Easy to facilitate, cost-effective training tools with guaranteed results. HRDQ publishes off-the-shelf courseware for instructor-led classroom training and online distance learning. Our materials require no certification, and are set up to be easily facilitated, for both experienced

and novice trainers. HRDQstore.com

How to Connect with Us ONLINE HRDQstore.com 24 hours a day, 7 days a week

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STYLE SERIES

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Learn how to work with anyone, in any situation

FREE STYLE KIT

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Some of the world’s most well-known

The HRDQ Style Series ™ is a full line of easy-to-use personality-style training solutions that shed light on key aspects of organizational life, from communication and leadership to team building, sales, time management, coaching, and more. The HRDQ Style Series ™ is an excellent way to introduce personality style and to help others understand why people behave the way they do. Your audience will discover things they never knew about themselves, learn how to use personality to improve their performance, build rapport with others, and achieve greater success on the job.

companies and universities use the Style Series.

The Wharton School at the University of Pennsylvania Viatech Wells Fargo FedEx Cracker Barrel Fidelity Investments Navy Federal Credit Union Visa Carnival Cruise Lines

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Every Style Series facilitator set includes personality assessments, exercises, games, and the critically-acclaimed book, Personality Style at Work: The Secret to Working with (Almost) Anyone.

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STYLE SERIES

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Bridging the Communication Divide HRDQ Development Team Your blueprint to better communication Take your audience on an exciting learning adventure with Bridging the Communication Divide. Part of the HRDQ Style Series™ product suite, this hands-on experiential game explores the impact personality style has on everyday interactions and then offers a simple communication style model individuals can use to make immediate improvements to their communication skills. Learn how to identify one’s personality style, understand how it impacts communication, and discover ways to help people improve the quality of their interactions. This game is intended to simulate the real world, where people of different styles regularly interact. The intersection of different styles is a frequent source of poor communication, misunderstanding and conflict. The Bridging the Communication Divide Complete Game Kit is packed with all of the tools you need to plan for and deliver a learning experience that achieves immediate results, from a comprehensive facilitator guide and takeaway participant workbooks to reusable game parts, support materials, a professional Microsoft® PowerPoint® presentation, and more. Trainer certification is not required to facilitate Bridging the Communication Divide. The game is delivered complete with all of the tools you need to prepare for and deliver the 3.5-hour experiential learning experience for two or four teams of 4-6 participants each. Most materials are reusable; additional participant workbooks and game packs are available for individual purchase. The game is suitable for people at all levels in the organization. Supervisors andmanagers will find the game useful, too, because it holds a mirror up to their communication styles and reveals how they come across to others. It will be especially helpful for those who are experiencing communication challenges and breakdowns.

L E A R N I N G O U T C O M E S • Introduce the four principal communication styles • Illustrate the strength and trouble spots associated with each style • Show participants how their communication styles are perceived by others • Teach participants how to practice adapting (or flexing) their styles to better communicate with others

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Complete Game Kit Includes materials to train up to 4 teams of 6 people

$599

Extra Game Pack Includes materials for use with sessions of more than 4 teams

$295

Participant Workbook

$11

Trainers Recommend... What’s My Communication Style? Bridging the Communication Divide is a great stand-alone activity. It’s also a great companion game to the best-selling assessment What’s My Communication Style?

Buy both and expand the learning! See page 6 for more information.

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STYLE SERIES

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What’s My Communication Style? Third Edition Eileen M. Russo, PhD

What your communication style says about you. Communication is the lifeblood of any organization, and effective communication skills are the building blocks of “people skills.” If managers cannot communicate clearly and persuasively with employees, and employees with customers, then other vital goals are forever out of reach. Say goodbye to aspirations for capable leadership, teamwork, customer service, or even the ability to execute a coherent business strategy. If you want to bring about meaningful improvements to communication skills, the best way to begin is to build a better understanding of personal communication styles and its effects on others. What’s My Communication Style is a proven training assessment that identifies an individual’s preferred style — Direct , Spirited , Considerate , or Systematic — and the communication behaviors that distinguish it. Part of the best-selling HRDQ Style Series, the assessment and its supporting materials provide a practical and easy-to-use “language” that enables lasting insights into how to gain mastery over one’s own communication behavior and how to interpret the behavior of others — in any situation. What’s My Communication Style is a powerful centerpiece for management development and interpersonal skills training. Using leadership style to get others to follow. Effective leadership at every level — from frontline supervisors to top executives — is a key characteristic of successful organizations. The statement Paul Hersey and Ken Blanchard made years ago still applies today: effective leaders positively influence the behavior of their followers, getting them to work toward shared goals. But leaders are individuals, and because of that, they influence others in unique ways. While one leader rallies troops around a cause, another focuses on bolstering a team’s self-confidence. Whose way of leading is the best? It all depends on the situation — and the leader’s ability to flex their leadership style. What’s My Leadership Style is a learning tool for anyone who needs to influence others toward achieving a goal. This best-selling assessment quickly and accurately identifies a preference for one of four styles: Direct, Spirited, Considerate, and Systematic. Leaders with style knowledge are better equipped to assess and adjust their actions, interpret the behavior of others, and improve their ability to respond effectively in any situation. See page 7 for pricing.

L E A R N I N G O U T C O M E S • Pinpoint one of four communication style preferences

• Learn about four forms of communication • Discover how style affects communication

• Learn how to “speed read” a person’s communication style • Understand how to“flex” style for effective communication with others

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What’s My Leadership Style? Third Edition Mary Blitzer Field, MA

L E A R N I N G O U T C O M E S • Identify personal leadership style

• Learn how to capitalize on style strengths • Discover how to minimize style trouble spots • Learn how to “flex” personal style to interact more effectively with others

See page 7 for pricing.

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STYLE SERIES

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Pricing Each Style Series product is sold individually. Assessment and Workshop, 1 hour

Deluxe Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation, Personality Style at Work book, and Personality Style for Dummies book Paper Self Assessment What’s My Learning Style, What’s My Coaching Style, What’s My Time Style, What’s My Team Member Style, What’s My Selling Style, What’s My Style, and What’s My Leadership Style

$181

$17.90

Paper Self Assessment What’s My Communication Style?

$18.90

Online Self Assessment

$25

Peer Feedback Form Available for What’s My Coaching Style and What’s My Team Member Style only

$9

QuickStart Training Two hours of telephone coaching for facilitators

$450

Add Skill Practice Enhance the learning experience with these Style Series supplements.

Personality Style at Work Hardcover book

$16

Personality Style Toolkit Activity collection

$99

Personality Style For Dummies Paperback book

$6

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Bridging the Communication Divide Game

$599

Playing with Style Game Card activities

$95

StylePlay Game Card activities

$115

Blinky Buttons Choose from four styles

$2.50 each

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REPRODUCIBLE TRAINING LIBRARY Customizable Soft-Skills Courseware

on any titles at: reproducibletraininglibrary.com/preview Get FREE PREVIEWS

The smart and affordable way to meet all your soft-skills training demands. The Reproducible Training Library offers more than 300 hours of customizable courseware using proven adult-learning methods, at a price that extends your training budget. Programs are structured as instructor-led and self-study e-learning courses, with ready-to-use content on the topics and skills most needed in today’s organizations.

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We absolutely love the content. I’ve previewed and purchased products from some of your competitors, and I really think yours is the best. Our employees are engaged and your modules allow for employees to learn and specifically apply the new skills to their specific work areas (and personal lives for that matter). — Joey Monahan, Employee Development Education Specialist, Tampa General Hospital

With a one-time purchase, the Reproducible Training Library is yours to keep, customize, and use over and over again.

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Request a free preview at: reproducibletraininglibrary.com/preview or call for your personalized demo: FREE PREVIEW 800-633-4533

LEADERSHIP

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The Comprehensive Leader A New View of Visionary Leadership HRDQ, Developed by Eileen M. Russo, PhD and Laurie Ribble Libove, MS Assessment and Workshop, 1.5 hours

L E A R N I N G O U T C O M E S • Understand the concept of visionary leadership • Identify the organizational benefits of visionary leadership • Gain insight on how others perceive leadership behavior • Learn the Model of Comprehensive Leadership • Discover how to put visionary leadership principles into practice

Visionary leaders possess knowledge of themselves, those they lead, their organization, and the world. The Comprehensive Leader cuts straight to the heart of it. This eye-opening assessment measures strengths and weaknesses in all four areas, and when combined with peer feedback, leaders gain new insight into their behavior — as well as their untapped potential. The Comprehensive Leader is a 40-item assessment that will help participants to discover their personal leadership style, recognize their potential, and understand how to realistically exercise visionary leadership.

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Paper Self Assessment

$17.90

Online Assessment with Feedback

$40

Individual Online Assessment with Feedback

$40

Observer Form

$9

Matrix Manager Inventory Leading in a Collaborative Environment James P. Eicher, MA, John E. Jones, PhD, and William L. Bearley, EdD Assessment, Workbook, and Workshop, 1.5 hours Leading skills for today’s collaborative world.

L E A R N I N G O U T C O M E S • Learn how to balance the skills required of traditional and matrix management • Understand the matrix management decision-making criteria • Build a “spectrum” of skills and behaviors that drive successful influence and collaboration • Define the role set or network needed to be a successful matrix manager • Overcome the daily dilemmas and challenges of matrix management

Introducing the Matrix Manager Inventory: Leading in a Collaborative Environment, the timely self-assessment and training workshop that’s designed to help both new and seasoned managers acquire and develop the ability to flex between “command and control” and “influence and collaborate”management. With the comprehensive approach of the Matrix Manager Inventory, your managers will become well-equipped to navigate the dynamics of matrix management, handle constant change with confidence, influence performance when there is no direct control, and achieve the results that drive organizational success.

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Facilitator Set Includes facilitator guide, sample participant materials, and PowerPoint presentation

$181

Participant Workbook

$22

Paper Self Assessment

$17.90

Online Self Assessment

$25

QuickStart Training Two hours of telephone coaching for facilitators

$450

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LEADERSHIP

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Managing for Employee Engagement Patrick Lencioni Assessment , Workbook, and Workshop, 4 or 8 hours

Job misery is an epidemic organizations can’t afford.

L E A R N I N G O U T C O M E S • Understand the difference between a bad job and a miserable job • Know the effects of job misery on employees and organizations • Learn the Three Signs of a Miserable Job Model • Discover if direct reports are miserable • Learn techniques to improve job satisfaction and productivity

Research shows that 77% of people are in miserable jobs and an estimated $350 million has been lost in productivity. Miserable jobs drain people of their energy, confidence, and self-esteem. Miserable jobs also have a huge impact on an organization, its productivity, turnover, morale — and clearly, its bottom line. Managing for Employee Engagement is a powerful new training package that’s packed with tools for tackling job misery, including a manager’s assessment, workshop, workbook, book, poster, and supplemental DVD.

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Facilitator Set Facilitator guide, sample assessment and participant workbook, poster, and facilitator support materials. Includes a free copy of Three Signs of a Miserable Job.

$260

Participant Workbook

$60

Assessment

$20

Three Signs of a Miserable Job Video and Companion Guide

$495

Online Assessment 180 degree feedback for employees with a minimum of three direct reports.

$75

Legacy Leadership Competency Inventory Dr. Jeannine Sandstrom and Dr. Lee Smith Assessment, Workbook, and Workshop, 1.5 hours Building a real-time legacy in today’s organizations.

L E A R N I N G O U T C O M E S • Understand the concept of legacy leadership • Learn the 5 Best Practices Model and the 10 Critical Success Skills • Know the top 3 strengths and challenges in each of the 5 Best Practices • How to shift one’s thinking to serve others first, then oneself • Develop an action plan for becoming a Legacy Leader

What if you were living your legacy now? What if your vision for the future was evident in everything you do, every day? Welcome to the Legacy Leadership Competency Inventory (LLCI), a comprehensive training package that offers tools for both the individual and the facilitator, including a self assessment, online multi-rater assessment, workbook, and one-day workshop. LLCI delivers a framework of behaviors, attitudes, and values that bring out an individuals’ best, develop other leaders in the organization, establish a leadership culture, and positively impacts the bottom line.

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Facilitator Set Includes sample participant materials

$181

Participant Workbook

$30

Paper Self Assessment

$17.90

Online Self Assessment

$25

Online Multi-rater Assessment

$148

Wallet Card 10-Pack

$13

Legacy Leadership Competency Inventory Book Paperback 306 pages

$27

QuickStart Training Two hours of telephone coaching for facilitators

$450

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LEADERSHIP

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Mars Rover Challenge Third Edition Eileen M. Russo, PhD and Matthew P. Eckler Game, 4–4.5 hours per game You don’t have to leave earth for stellar skill development. Long gone are the days where collaboration served as an intermittent, as-needed approach to conquering company initiatives. Employers have become increasingly aware of its widespread benefits and have grown to value it as a constant in the workplace—encouraging collaborative behaviors and even going so far as to redesign office layouts to stimulate it. However, some people need to see it in action and practice it for themselves before they can fully embrace its benefits. Mars Rover Challenge (formerly Mars Surface Rover ) provides a powerful, unique hands- on experience that allows participants to connect with the concept of collaboration at a deep and personal level. Participants are immersed in a team construction activity, whereby they are tasked by the World Space Agency to build a prototype rover for traversing Mars’ rocky terrain. Two versions of the game are available. In the leadership version, participants work in teams to construct a rover, led by a teammember who (unknown to the rest of the team) adopts one of three contrasting leadership styles—traditional (command-and-control), passive, and collaborative. Each of the three styles engenders very different feelings and emotions among team members. And together, they provide a very real demonstration of the effects different styles can have on morale, motivation, and performance. The teamwork version again calls for participants to work in teams, only this time the game is played in two rounds. In round one, participants simulate working in siloed departments as they build the rover. In round two, they work together collaboratively. The end result in each round usually is markedly different, and the process and outcomes make for lively discussion and usually quite a few Ah Ahs! Both versions demonstrate, in a very practical and gratifying manner, the power of collaboration and enable participants to cultivate the mindset and behaviors integral to effective implementation. The differences lie only in the lens through which collaboration is viewed—either from the perspective of leadership or teamwork. While each game has been designed to function independently, using them in tandem presents a more thorough, holistic picture of collaboration and the positive effects it has on employee engagement and productivity.

New!

T E AM V E R S I ON L E A R N I NG OU TCOME S • Practice functioning in silos and contrast this experience with working collaboratively. • Understand why silos weaken team performance and undermine the overall organization. • Explore why collaborative teamwork is the best approach for long-term success. • Create an individual plan to minimize silos and increase collaboration. • Understand three prevalent leadership styles at play in the workplace and how they affect team performance. • Explore why Collaborative leadership is the best approach for long-term success. • Create an individual plan to lead more collaboratively. L E A D E R S H I P V E R S I ON L E A R N I NG OU TCOME S

Deluxe Kit Includes Leadership Version materials to train 3 teams of 6 participants at one time, and Team Version materials to train 3 teams of 6 participants at one time

$899

Participant Workbook Team and Leadership versions available, and sold separately

$20

Team Version Kit and Leadership Version Kit Sold Separately

$699 each

QuickStart Training Two hours of telephone coaching for facilitators

$450

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Mars Rover Challenge has been a client favorite for nearly 20 years. This modern refresh of a classic game can be a powerful starting point for instilling collaboration in your workforce.

Buy Both Games and Save 2 $ The deluxe kit combines both versions of the game for a considerable saving on the individual price of either version. It includes all of the required components to facilitate both games, as well as an initial supply of workbooks for up to 36 participants—18 for the leader version and 18 for the team version.

Refill Participant Workbooks are available for individual purchase, and quantity discounts are available.

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LEADERSHIP

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Courageous Leadership A Program for Using Courage to Transform the Workplace Bill Treasurer Assessment, Workbook, and Workshop, 4 or 8 hours Help leaders make the shift from fearful to fearless.

L E A R N I N G O U T C O M E S • Understand the impact fear has on personal and organizational performance • Identify which of the three types of courage one uses most often • Learn about three types of courage and when (and how) to use each • Discover two distinct ways of leading that inspire more courageous behavior • Find opportunities to apply courage in the workplace

Courageous Leadership is about developing capable and confident leaders who can transform your organization. It’s the training tool you need to help leaders step up to the plate, face challenges, inspire others, and drive the top and bottom lines. Combining the self assessment, workbook, and workshop, this comprehensive training package gives leaders insight into their “courage history,” shows them how to become more assertive, and provides strategies for using courage to improve performance.

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$228

Participant Workbook

$57

Profile Assessment

$19

Wallet Card

$3

Leadership Practices Inventory Fourth Edition

Jim Kouzes & Barry Posner Assessment, 3–4 Hours

L E A R N I N G O U T C O M E S • Observe positive models of leadership behavior • Measure leadership competencies • Understand the Five Practices of Exemplary Leadership Model • Learn how to integrate the leadership practices into everyday routines • Set development goals and establish an action plan for leadership development

Anyone can learn to be an effective leader if they are given the right feedback and tools. Developed by experts Jim Kouzes and Barry Posner, the Leadership Practices Inventory approaches leadership as a measurable, learnable, and teachable set of behaviors. This newly revised Leadership Practices Inventory (LPI) offers a senior executive briefing which allows you to easily explain the benefits of the LPI, eight actual cases that clearly show how to apply the tested Five Practices model, and completely new section filled with strategies and tools for using the LPI in a coaching session. Also included are ideas on blending the LPI with other popular leadership models. Designed to be flexible, the LPI can be used with any leadership development program.

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Deluxe Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, PowerPoint presentation, and copy of the book The Leadership Challenge, 5th Edition

$260

Participant Workbook

$35

Self Assessment

$20

Observer Form

$15

Development Planner

$40

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COMMUNICATION

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Interpersonal Influence Inventory Fourth Edition Rollin Glaser, EdD Assessment and Workshop, 1 hour Maybe you were born with it. Or maybe it was learned. Influence is a daily part of everyday work life, from resolving misunderstandings with colleagues to negotiating complex deals and leading project teams. And while there are several different styles of interpersonal influence, research shows that assertive behavior has the greatest impact on individual success and organizational performance. The good news is that influence is mostly a learned skill. With the right training, some self-discovery, and a healthy dose of practice, people can develop their ability to be assertive. The Interpersonal Influence Inventory is an eye-opening learning tool that reveals a preference for one of four dominant styles: Openly Aggressive Behavior, Concealed Aggressive Behavior, Passive Behavior, or Assertive Behavior. The assessment is effective as a: • Tool to develop assertiveness skills • Centerpiece of a communication workshop • Component of a leadership development program • Diagnostic tool for one-on-one coaching An HRDQ best seller for more than 20 years, the Interpersonal Influence Inventory is the combination self-assessment and training workshop that has helped thousands of people identify their interpersonal influence style, learn how they come across to others, and work toward becoming more effective communicators.

L E A R N I N G O U T C O M E S • Discover a preference for one of four interpersonal influence styles • Learn why assertive behavior always yields positive results • Understand how other influence styles can hamper communication • Identify the behavioral cues that signal each style

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Free Download

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Paper Self Assessment

$17.90

Online Self Assessment

$25

Download the free Info Kit at HRDQstore.com/interinfo

QuickStart Training Two hours of telephone coaching for facilitators

$450

T R Y S O M E T H I N G N E W

Catalyst: Communication and Think Improvement for Line-Level Leaders Interactive exercise that uses current concepts of organizational effectiveness and success to identify individual and group strengths and weaknesses in thinking and verbal communication.

Trust Your Canary: Respect On-The-Go

Professional Email Etiquette DVD

Hands-on strategies to prevent and deal with workplace incivility and harassment. Includes hundreds of dynamic tips, useful phrases and strategies to inspire and mobilize learners to step up in the service of civility and respect.

Leave a good impression with others about the quality of your organization and own personal competency. Learn guidelines that will protect you from catastrophes and ensure your messages are professional, every time.

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COMMUNICATION

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Communication Derailed Second Edition

Eileen Russo, PhD and Chris Giblin Game, 2–3 hours per module

L E A R N I N G O U T C O M E S • Recognize how poor communication can damage an organization • Understand how to handle unique communication problems • Learn how to improve communication skills • Create a personal action plan

Tackle even the most difficult communication problems with Communication Derailed , an engaging simulation game that demonstrates the profound impact of poor communication — and then teaches the skills needed to communicate effectively. This popular game addresses three common communication challenges: communication in teams, lateral communication, and communication during organizational stress. Themodules canbe run independently or in a series, depending on your learning goals. Trainers love this game because it is easy to facilitate and all parts are reusable.

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Complete Game Kit Materials to train up to 3 groups of 4–8 participants at one time

$499

Extra Parts

$59

Neurolinguistic Communication Profile Second Edition James P. Eicher; John E. Jones; PhD, William L. Bearley, EdD; Tony Jeary; and Kevin Grant Assessment and Workshop, 1.5 hours Why you “hit it off” with some but not others.

L E A R N I N G O U T C O M E S • Identify one’s personal communication preference • Recognize the communication preferences of others • Learn how to communicate more effectively • Understand how to increase productivity and motivation • Discover how to mirror another person’s communication style

It’s a phenomenon that happens to all of us — the ability to determine within minutes whether or not we’ll “click” with another person. In our personal lives, rapport leads to friendship or even love. In the professional world, rapport paves the way for clear communication, fewer conflicts, better teamwork, and even greater productivity. That’s why you need the Neurolinguistic Communication Profile the assessment tool that will help anyone — from employees to managers and executives — become a more effective communicator. Individuals will discover their communication preferences, and then they learn rapid rapport-building techniques. As a trainer, you can expect to see immediate, game- changing improvements to key areas such as customer service, sales, negotiating, coaching, teamwork, and more.

HRDQstore.com/ ncp

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Paper Self Assessment

$17.90

Online Self Assessment

$25

QuickStart Training Two hours of telephone coaching for facilitators

$450

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COMMUNICATION

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Learning to Listen Third Edition Laurie Ribble Libove, MS Assessment, Workbook, and Workshop, 1– 4 hours Most people claim to be good listeners. But that’s not what we hear. When people listen, organizations gain a competitive advantage from better communication, morale, and productivity to reduced absenteeism, turnover, and conflict. However, studies show people remember only half of what they hear, even moments after they’ve heard it. And that’s not all. On average, people spend 45% of their time listening, yet only 2% report they’ve had formal education on the topic. Research makes the message loud and clear — it’s time to add listening to your training line-up. Learning to Listen is a communication instrument that focuses on the visible — and invisible — aspects of listening behavior: Staying Focused, Capturing the Message, and Helping the Speaker. And while most listening assessments measure style, this self- assessment measures skill level. Because it targets actual behavior, individuals are able to take immediate action to maximize their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.

L E A R N I N G O U T C O M E S • Determine listening effectiveness in three dimensions • Explore the visible and invisible aspects of listening • Learn what it takes both physically — and mentally — to listen • Understand common barriers to effective listening • Create a plan to put new skills into immediate action

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, PowerPoint presentation on USB flash drive, poster, and HRDQue card

$225

Participant Workbook

$20

Paper Self Assessment

$17.90

Participant Set Includes paper assessment, participant workbook, and HRDQue card.

$34.11 SAVE 10% with the Set!

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Online Assessment

$25

Online Self-Study Assessment

$27

Poster

$15

HRDQue Card

$2

QuickStart Training Two hours of telephone coaching for facilitators

$450

“ Learning to Listen has proven to be the perfect instrument for determining the areas most needed for [listening] skill development. I have used Learning to Listen with many hundreds of corporate participants and it effectively assists us in guiding them along the path to becoming quality listeners.” Jeffrey Patnaude, President The Patnaude Group

Free Download

Discover how Learning to Listen has helped others. Download the case study at HRDQstore.com/ltlcase

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PERSONALITY STYLE

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Personal Style Inventory Third Edition R. Craig Hogan, PhD, and David W. Champagne, EdD Assessment and Workshop, 1.5 hours Know thyself.

Self-understanding is a necessary prerequisite for learning, growth, and getting along with others. Without it, no amount of formal training or on-the-job experience will enable people to reach their full potential — or improve their relationships with peers, coworkers, and managers. Blind to their own behavioral patterns, they will continue to trip over themselves in the same old ways. So, as a trainer, where do you begin? A best seller for more than 25 years, the Personal Style Inventory (PSI) is an accurate personality-style assessment and classroom workshop that reveals an individual’s dominant personality style and sheds useful light on the critical question: Why do I behave the way I do? Based on Carl Jung’s well-known personality theory, the 32-item PSI identifies deep- seated style preferences along four paired dimensions: Extraversion or Introversion, Sensing or Intuiting, Thinking or Feeling, and Perceiving or Judging. A combination self assessment and classroom workshop, the PSI makes it easy for participants to “see” how they think, act, and feel. It’s an important first step toward improving your organization’s communication, teamwork, leadership, and interpersonal relationships. For an even more in-depth learning experience, follow the PSI with Exploring Personal Styles, a collection of 30 reproducible exercises ranging in length from one to five hours.

L E A R N I N G O U T C O M E S • Identify an individual’s dominant personality style • Learn about the 16 personality styles including strengths and trouble spots • Understand how the styles interact — and

how to improve these relationships • Develop an action plan to improve performance

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

Bundle and Save $ Personal Style Bundle Everything you need for comprehensive yet flexible personality style training. HRDQstore.com/psibundle

$181

Paper Self Assessment

$17.90

Online Self Assessment

$25

QuickStart Training Two hours of telephone coaching for facilitators

$450

A D D S K I L L P R A C T I C E

Exploring Personal Styles Activity Collection Activity Collection, 10 minutes to 1 hour per activity Drive the learning home with experiential activities!

Exploring Personal Styles helps participants learn to accept and appreciate their differences. With over 30 activities ranging from light and easy-going to more in-depth, this Jungian-inspired collection generates compelling group discussions and insight into the unique qualities of each personality dimension.

Loose Leaf Activity Collection

$125

Digital Activity Collection

$99

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PERSONALITY STYLE

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Personality Style at Work Assessment Derek T. Y. Mann, Ph.D. Assessment, 10–15 minutes to take Personality Style at Work (PSAW) is HRDQ’s latest and most statistically accurate assessment. It’s a simple, but highly effective tool with all the statistical rigor and validity you expect to come with HRDQ. Extending beyond the mere measurement of style, the PSAW assessment tool measures both the core behaviors that make-up an individual’s style and the lens through which they choose to navigate their world. At the foundation of each style—Direct, Considerate, Spirited, and Systematic—is a set of three drivers that guide our actions, decisions, and general life approach. Delving even deeper into the framework of personality is a look at the lens of expressiveness and assertiveness—the learned behaviors that we use as a means of coping with the demands and expectations placed upon us and which help to explain how we can appear to have one personality at work and another in our personal life. Personality Style at Work assessment takes approximately 10–15 minutes to complete. Individuals respond to 94 different items designed to help them identify their behavioral preferences, shedding light on how they react to and interact with the world around them. Most statements ask them to respond by indicating the frequency with which they approach, think about, or act in the way described. Each response is scored and used to generate a detailed, highly personalized feedback report called the Core Profile. The report identifies an individual’s primary personality style including its core preferences and behaviors, the degree to which they practice each of the three drivers associated with their style and the role assertiveness and expressiveness plays in the effectiveness of their style. The report also offers are numerous tips and techniques for building rapport, and optimizing relationships and interactions with other styles. The report concludes with a section on using the information in PSAW to create a personal action and development plan.

New! Call us to take a Free Test Drive of the assessment today!

I n i t i a t i o n

C h a l l e n g e C h a l l e n g e

I n i t i a t i o n E X T E R N A L F O C U S

C o n c e p t u a l i z a t i o n

A c h i e v e m e n t

C o n c e p t u a l i z a t i o n

A c h i e v e m e n t

S P I R I T E D

D I R E C T

R e c o g n i t i o n R E L A T I O N S H I P F O C U S R e c o g n i t i o n C o l l a b o r a t i o n

C o l l a b o r a t i o n

C o n t r o l

C o n t r o l T A S K F O C U S

O r g a n i z a t i o n

O r g a n i z a t i o n

S Y S T E M A T I C

C O N S I D E R A T E

O b j e c t i v i t y

C o n s e n s u s

O b j e c t i v i t y

C o n s e n s u s

T r a d i t i o n I N T E R N A L F O C U S H a r m o n y

T r a d i t i o n

H a r m o n y

The PSAW model can help us to not only better understand ourselves, but to help us better understand those around us.

L E A R N I N G O U T C O M E S • Identify a preference for one of four primary personality styles. • Learn the core preferences and behaviors of all four styles. • Reveal the degree to which you practice the three drivers of each style. • Discover the effects of assertiveness and expressiveness on your style. • Understand how to flex or adapt your style to meet the preferences of others. HRDQstore.com/ psaw

THE DIRECT STYLE

THE SPIRITED STYLE

Control

Achievement

Challenge

Initiation

Conceptualization

Collaboration

THE SYSTEMATIC STYLE

THE CONSIDERATE STYLE

Organization

Objectivity

Tradition

Harmony

Consensus

Recognition

Each style comprises three drivers or motivators that define what motivates us and where we focus our energy and attention.

Lacking the complicated code at the basis of other personality-focused assessments, PSAW’S simplistic language and presentation make it easy for participants to retain the knowledge of their style and to use that knowledge to better understand their strengths and to highlight and pinpoint areas for development. Personality Style at Work is, at its core, a developmental tool and is suitable for anyone interested in understanding how their behaviors affect their own performance and interactions with others. As such it has applications in leadership development, management and supervisory training, team culture, team building, communication, and career development.

Get started with special introductory offer pricing!

Core Profile Online Assessment

$49 $40

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TEAM BUILDING

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The Five Dysfunctions of a Team Second Edition Patrick Lencioni Assessment, Workbook, and Workshop, Up to 16 hours

Teamwork…The ultimate competitive advantage.

L E A R N I N G O U T C O M E S • Understand what’s expected of a cohesive team • Measure the degree to which teams meet their expectations • Take steps toward building trust and resolving conflict • Develop a plan to improve commitment, accountability, and results

Deliver the same team-building lessons Patrick Lencioni himself has delivered to hundreds of organizations. Based on his New York Times best seller, The Five Dysfunctions of a Team addresses the obstacles that prevent even the best teams from succeeding. This combination assessment, workbook, and workshop are the tools that will help your teams take their first steps toward greater cohesiveness and productivity.

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Facilitator Set Facilitator guide, Intact Teams Participant Workbook, Participant Workbook for Team Leaders, poster, and assessment

$260

Participant Workbook

$70

Team Assessment

$20

Team Leader Participant Workbook

$65

DVD

$495

Poster

$12

The Five Dysfunctions of a Team: A Leadership Fable Hardcover Book – 240 pages

$24

The Rainforest Game Amy Judith Tananbaum Game, 1.5–2 hours The Rainforest Game allows geographically dispersed teams to experience collaboration as they attempt to complete a five-foot puzzle. Teams then consider the challenges in the context of real-life experience and discuss the four critical skills needed to work together effectively. Small teams representing the member organizations of the consortium are challenged to complete the rainforest initiative’s poster, which arrives in the form of a five-foot-long puzzle. Each organization has chosen to sponsor a specific endangered species, so each team has pieces of the overall picture as well as its sponsored animal. Because no one team has all the pieces, they must be able to work collaboratively in order to successfully complete the task at hand.

L E A R N I N G O U T C O M E S • Learn how to work across distance • Break down communication barriers to solve problems • Examine assumptions about how individuals and groups work together

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Complete Game Kit Includes materials to train up to 5 teams of 5 participants at one time

$399

$250

Extra Game Pack Includes materials to train another simultaneous game of up to 25 participants

Participant Guide

$11

40-Pack Sticker Refill

$25

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TEAM BUILDING

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Jungle Escape Fifth Edition Rollin Glaser, EdD and Christine Glaser, MEd Game, 1.5 hours “Why can’t these people work as a team?”

You’re probably familiar with this plea. As training professionals, we know teamwork is vital to organizational success. Yet so many teams continue to struggle with it. Why? The answer may be as simple as this: they don’t have a clear vision of how a well-oiled team looks, acts, and feels. You can stand in front of your audience and tell — even push — them to be better team members, but we have a better idea. Let them experience it. Whisk teams away from the traditional classroom with Jungle Escape, the high-energy game that’s been a best seller and perennial favorite among trainers since it was first introduced more than 30 years ago. Immersed in a survival scenario, teams are challenged to work together to build a make- shift helicopter with only limited parts — and each other. Jungle Escape’s hands-on design enables players to discover and practice critical group-process skills such as team planning, problem solving, decision making, and conflict resolution. Before they know it, they’ve experienced first-hand the difference between a Cohesive team and one that’s either Fragmented or Divergent. Jungle Escape is an excellent way to introduce basic team skills, improve productivity between work groups, or energize mature teams. So don’t settle for another ho-hum team-building activity. Give Jungle Escape a whirl. We guarantee it will be a powerful learning adventure your audience won’t soon forget!

L E A R N I N G O U T C O M E S • Understand the differences between Cohesive, Fragmented, and Divergent teams • Learn and practice the nine elements of effective teamwork • Experience vital group-process skills • Establish action-planning steps for improved team performance • Recognize the effect of individual behavior on group productivity • Create an action plan for better team performance

Deluxe Kit Includes the compete kit and prop pack. Train up to 3 teams of 5-6 players at one time

$675

Participant Guide

$11

HRDQstore.com/ je

$599

Complete Kit Materials to train up to 3 teams of 5–8 participants at one time

Interteam Participant Guide

$11

QuickStart Training Two hours of telephone coaching for facilitators

$450

Set the stage for a team-building adventure This bag of fun critters will transform any classroom into an exotic jungle that’s “teaming” with life. Jungle accessories for up to 3 teams packaged in an eco-friendly bag. Prop Pack $90

“ Jungle Escape has been a hit with everyone that has participated in our programs —administrative assistants, warehouse personnel, sales representatives, and field managers! The ‘copter’ is not only an excellent team building game and training resource — it is also very easy to facilitate!” Bill Watson Shaw Industries, Inc.

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