QSR December 2022

SmartChain POSSolutions

control of your operations and guest expe riences,” says David Werner, vice president of product marketing at HungerRush . “The right POS system will be cloud-based and capable of scaling with business demand while ensuring all payments, reporting, and inventory are seamlessly integrated with all restaurant systems to inform mar keting and loyalty strategy.” POS systems that can integrate with business intelligence and transactions ser

ware as well as equipment, and advanced POS systems can incorporate failsafe mea sures to minimize downtime. “There’s “Amodern POS should help restaurants do three critical things: delight, integrate, and inform.”

nothing more harmful to a business than having its technology go down during the lunch rush due to an internet outage,” Lybeer says. “Selecting a POS that can take credit card payments while the sys tem is disconnected from the internet is a great way to protect yourself from this type of situation.” The modern POS opens up more pos sibilities for consumer interactions, and it streamlines restaurant operations. With an advanced POS system, operators can eliminate the need for a back-office server, offer safer and more convenient payment options, reduce inventory spending and space, redeem personalized coupons and offers, and create a seamless customer experience across all channels. “Advanced

vices give restaurant opera tors an advantage. “With the right integrations and technol ogy stack in place, POS sys tems can help brands analyze and improve inventory utiliza tion, demand planning, menu engineering, total cost of goods sold ( COGS ) inclusive of packag ing, sales channel performance, staffing plans, and new KPIs associated with off-premises front- and back-of-house oper ations,” says Amber Trendell, senior director of strategy at Oracle Food and Beverage . POS hardware, too, must be able to work seamlessly with a range of devices and compo nents. Hardware that supports modern POS solutions should be remotely accessible and have maximum uptime and reliabil ity. “Speaking from a hardware perspective, an ideal POS solu tion is one that offers operators flexibility using shared com ponents in multiple form fac tors, such as POS, kiosk, and so on, along with the ability to centrally manage and moni tor devices and support the rel evant operating systems,” says Eric Symon, vice president, hos pitality industry at Panasonic Connect of North America. In order for consumers to experience the high level of convenience they demand these days, it’s—of course— essential to have access to any given service in the first place. Reliability is critical for soft

Revel Systems

REVEL SYSTEMS

Toast

TOAST

POS solutions must be prepared to handle any situation that may arise in the restau rant to create a smooth front-of-house in one or all service locations,” Singh says. Front-of-house and back-of-house, today’s POS systems are designed to remove friction and frustration. “A mod ern POS should help restaurants do three critical things: delight, integrate, and inform,” says Kelly Esten, senior vice pres ident and general manager of enterprise at Toast . “Delighting guests in today’s envi ronment means implementing a POS that lets guests order, enjoy, and pay for food on their own terms. Integration means ensuring that a POS works well with the other platforms an operator may use and makes them more valuable in the process. Through native reporting capabilities and

Oracle Food and Beverage

ORACLE FOOD AND BEVERAGE

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DECEMBER 2022 | SPONSORED SECTION