ist Magazine May 2022

(L-R) Team Juicy Tan includes Owner Chloee Pshigoda, Aubrey Williamson, Teddi Tatum and Amy Kirkland.

Location ............................................ Skiatook, OK Years in Business ............................................. 3 Staff ....................................................................... 4 UV Systems ......................................................... 4 Other Services .................. Custom Airbrush Tans Lotion Brands ........................ Devoted Creations, New Sunshine, Supre Tan, Tan Inc. Best-Selling Lotions .................. This small town prefers Island Black (Tan Asz U), Love Boho (Swedish Beauty), Australian Gold Accelerator K, Charmingly Black, Nothing But Black Distributor Partner ................. Heartland Tanning IST: WOW – you’re fired up! Go get ‘em! And thanks for taking some time for the interview. All the best from your friends at IST Magazine .  every time a tornado comes through town, she attempts to tan and we are closed early, so she needs a credit for that day on her account. “Sure you can,” I tell her. And since pot has become legal, I do have the occasional “too high to even walk upright” guest come in to tan! I offer to add extra days to their package and turn them away. IST: Too high to tan – THTT. I may have to add that to my next classroom training! Let’s move on. You impressed me as being goal oriented. What are your plans? CP: I have a handful! 1) Upgrade my computer and salon software; 2) Find creative ways to keep year-round customers to make the most of the slow season; 3) Start upgrading tanning beds one at a time; 4) Add other services like infrared therapy and teeth-whitening.

IST: High praise, indeed. Thanks! We covered a section on “irritable guests” and how to handle them. Can you give us an example of one you had to handle? CP: Well, I have one jealous customer who owned a salon 20+ years ago and it was the only place to tan in town. I treat her very professionally and sell her my best tanning packages and when she decides to comment negatively on social media, I ask her to her face (with a little sarcasm) how I can improve her experience at Juicy Tan so she can say nice things on social media. I have another customer who claims that

I even made phone calls to find out how to dispose of old lamps. “The dump- ster” was the answer I was given – I am working on a different disposal method. I also learned a lot about UV exposure and the importance of eye protection. I believe the Sun is Life class stimulates your brain into creating the best, safest ways to operate a salon business. Classes that cover a lot of information in a small period of time are generally very boring and overwhelming. You added humor and entertainment to make it memora- ble. Sun is Life Training is a must!

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