ist magazine January 2023

IST: During our Sun is Life classroom course, sanitization standards are covered at length. When it comes to cleaning pro tocols, how would you describe your “attention to detail?” JH: We are just a bit “OCD” in regard to our sanitation standards – clean liness is one of my top requirements, period! Our staff really works hard to make our salons shine, and that seems to be something our guests value in these post-pandemic times. IST: As you passed the Sun is Life class with flying colors, you received a certificate of com pletion that I trust is now framed on your wall! What insights can you share about the training you received, how it was taught and the importance of salon operator certification? JH: Completing the salon certification was definitely worth it! I learned a lot about general salon operation, sanitation standards, sunlamp life, different types of UV light, the actual tanning process and so much more! It was really great to take the course in person and I would recommend the Sun is Life program to every salon owner. IST: Salon operations is also covered in our training, including ways to resolve an issue with

covered in-depth during our Sun is Life training, so we were quite pre pared! We were finally able to get her to understand that achieving a tan in a tanning bed is NOT an overnight miracle! IST: Time for the wrap-up. What are the 3-5 year goals for End less Summer Tan & Glam? JH: Our list of goals is long, but sim ple! We want to continue offering our current high level of customer service; continue educating our staff so that they are able to accommodate our guests with the best products to get the results they are looking for; to increase our revenues with marketing to bring in more new business, and last but certainly not least, we hope to upgrade several of our beds within the next few years. We plan to be busy!

an unruly or dissatisfied tanner. Give an example of a “testy guest” you have had (no names, please!) and how you resolved the situation. JH: We had a guest who insisted that our beds were “just simply not working.” Considering she had only had two sessions at minimum times, we had to explain the tanning process to her – that it does take time to build a base tan over several sessions. I can also add that this was a subject you

IST: Wow, those are some admi rable goals! Go get ‘em! n

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