ist magazine December 2022

KW: In our first few months of oper ation, we have truly been fortunate to have encountered no issues we felt we couldn’t handle. In our books, it’s all about communication. We take the time to understand what our guest feels the issue is, and we work together to find a solution. Our tanners have provided us with an overall understanding that we are in uncharted territory right now, and we will continue to do our best to grow this amazing business and provide all that they are looking for. IST: Well, certainly communication that focuses on listening is key to problem resolution. Time for the wrap-up. What are the 3-5 year goals for The Sol Haven? KW: We have so many amazing goals for the next few years, we can’t spoil all the fun by telling everyone ahead of time! But, in the next year, we plan to expand our service menu into the wellness world. We are currently working with our distributor (Heartland Tanning) as well as a few other compa nies to bring in new equipment as early as March 2023. The best way to keep up with us is on Facebook. We like to post “behind the scenes” and teasers as to what we are currently doing, as well as what is coming next!

IST: Interesting. I would not have thought that, but it sure leaves you room to grow. Let’s move on. The Sun is Life course covers salon sanitization in depth. How would you describe your salon cleaning standards? KW: We truly pride ourselves on the integrity of our team when it comes to day-in/day-out cleanliness. Attention to detail is critical to us and we are very fortunate to all be on the same page with this. We take time out of each part of the day to ensure that our guests are getting the best and cleanest experience possible. From folding each towel in our unique way, to daily maintenance of each piece of equip ment – no task that helps us make a difference is too small. When it comes to cleanliness in our salons, it is truly a competition between all of us as to who is more “OCD.” IST: As you passed the Sun is Life class with flying colors, you received your Sun Is Life Graduate Certificate which I trust is now framed on your wall! What insights can you share about the class itself, the training you received and the importance of salon operator certification? KW: For Jordan and me, training is a key component to this new journey we are on – from cleaning proto cols, to basic understanding of how the skin tans, to proper equipment maintenance. We took so much away from this education program! We are committed to soaking up as much knowledge as we can to ensure that we can continue educating our team and our guests on a variety of platforms. Knowledge is power! IST: Salon operations were also covered in the SIL training, including how to handle the unruly or dissat isfied salon guest. Give our readers an example of an unhappy tanner (no names, please!) and how you resolved the situation.

(L-R) Team Sol Haven includes David, Jordan, Julia, Kelly and Courtney.

Kelly, I truly enjoyed our interview and wish you and Jordan all the best!

Owners: Kelly Weisenborn & Jordan Brimacomb Number of Stores: 2 Sta : 3 UV Tanning Units: 24 (total) Other Services: Pura Sunless Lotion Brands: Devoted Creations, Sun Evolutions Best-selling Lotions: ProTan Beaches & Creme Black, Devoted Creations Metaphoria Most Popular Tanning Package: Club Tan Software: Tan-Link Distributor Partner: Heartland Tanning

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