The Power of Connections

Serviceman Mark Peasel uses a laptop in his truck.

serial number, member’s name, address, phone number, and the substation and feeder line which serve the account,” says Stone. “New things can be added to or removed from the maps each day, plus daily updates are available, so everyone sees the most current maps.” Improved Outage Management Power outages are inevitable, whether they are the result of a weather event, vehicle accident, fallen tree, or animal wandering into substation equipment. But technology allows Cuivre River Electric to restore service more quickly and efficiently than ever. “If there’s an outage, we know that a meter is out of signal pretty quickly, and our mapping software will pinpoint exactly where the outage is,” says AMI Coordinator Neal Harrell. Members can report outages by calling the general phone number and accessing the interactive voice response (IVR) system, which will search the CREC database for the caller’s phone number. If a match is found, the caller will be asked to verify the service address, and the outage will be reported. If a phone number from an incoming call can’t be matched, the caller can leave a voice message about the outage. Once an employee confirms the account details, the outage will be entered into the outage

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