The Power of Connections

of the most aggressive equity refund programs among Missouri’s forty electric cooperatives. Through the years, the co-op has returned more than $100 million to members and former members. Recent refunds have averaged nearly $6 million annually, though refunds may not always be possible depending on the co-op’s financial position at the end of the fiscal year. CREC directors evaluate equity level and financial strength each year to determine if capital refunds can be made.

CREC advertises in local newspapers to ²QG IRUPHU PHPEHUV who were owed capital credit checks.

Customer Satisfaction Continues to Soar CREC members are among the most satisfied and loyal customers of any US industry, according to their responses in annual member satisfaction surveys. Since 1995, the cooperative has regularly reached out to members and asked them to participate in a satisfaction survey. Since 2001, CREC has earned American Customer Satisfaction Index (ACSI ® ) scores ranging from 86 to 92. The scores are significantly higher than other Touchstone Energy® cooperatives, investor-owned utilities, and municipal utilities. The index is based on the results of a random survey of Cuivre River Electric consumers who responded to questions about customer satisfaction, service expectations, ideal utility attributes, and customer loyalty. Sponsored by the American Society for Quality, the ACSI measures customers’ satisfaction in sixteen major industries and 190 leading corporations, including the thirty largest investor-owned utilities and Touchstone Energy® cooperatives.

The ACSI chart shows, to date, a comparison of CREC scores with other organizations. Photo from the American Customer Satisfaction Index

40 Cuivre River Electric Cooperative