Select Nutrition

return policy

labels on merchandise. There should be no damage from the removal of labels. Full case items must have all pieces. Unsaleable product will not be credited. • Select Nutrition will issue a UPS call tag for products that need to be picked up as a result of a Select Nutrition error. All pickups will be initiated by UPS. Select Nutrition will not print and mail call tag information directly to customers. All products are expected to be returned timely with your next delivery. • Customer must supply valid quality reason for consumer returns as well as lot code and expiration date. Consumer returns are eligible for credit by Select Nutrition within six (6) months of purchase date. • Select Nutrition will issue credit for mispicked items. The UPC number of the item received is required. • Select Nutrition will issue credit for items unsaleable due to manufacturer’s defect. Examples include no safety seal, no label on products, moldy product. The expiration date, quality reason and lot number are required. • Select Nutrition will issue credit for product damaged upon receipt. • Select Nutrition will issue credit for product which is short dated according to Select Nutrition policy at time of delivery. • A credit memo will be issued by your claims representative upon review and approval of your request. The credit will be applied or attached to your next invoice. Credits for items being returned to Select Nutrition will be issued after receipt and inspection of product. • Select Nutrition will not mail or fax credit memo detail to any customer. • Select Nutrition will not issue credit or accept returns of overstock items. • Refrigerated/frozen items can not be returned or credited.

Select Nutrition credit contact options for invoices Please have customer number, item/UPC number and invoice number ready when calling

Calling in a credit To reach a claims representative, dial (800) 451-2525, press 3 to reach the next available claims representative. If all representatives are busy helping other customers, you may stay on the line or press1 to leave a voice mail message. All messages are returned in the order in which they are received. Faxing in a credit Product delivered from all locations: Fax 877-842-6352 Forms are available. Please call claims number. Emailing in a credit erclaims@unfi.com. Please call or email for a form to be sent Credit return procedure Select Nutrition Credit Policy • All merchandise claims MUST be submitted to the Claims Department within 5 business days of receipt of merchandise. • Customer number, item/UPC number and invoice number are required for all claims. • Shortage claims are subject to review by Inventory Control. • Customer is responsible for costs incurred for returning mis-ordered merchandise. Mis-ordered products are subject to a 15% restocking fee. Your Select Nutrition claims representative will approve credit and return of any mis-ordered products. • All products must be returned in saleable condition. Items must be in original packaging with no writing on cases and no price

Toll-free fax orders 800-315-8388

August 2015

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