QSR October 2022

S P ON S O R E D B Y HME HO S P I TA L I T Y AND S P E C I A LT Y C OMMUN I C AT I ON S

FROM TIMER TO HEADSET: INTEGRATED ALERTS MAXIMIZE EFFICIENCY AND PROFITABILITY Deliver actionable performance insights to key staff when it matters most. / BY JOCELYN WINN

M aintaining efficiency can be an uphill battle, creating a snowball e ect.With the industry experiencing extreme loadsonitsoperational systems, lackof sta leads toworking with smaller teams and shorterhours,whichcanresult in lags indrive thru services and extending crews acrossmul tiple locations. The key is towork smarterwith the right technologies toprevent teamburnout andalleviate laborandoperational pressures. The path to relief begins with the HME NEXEO|HDXCrewCommunicationplatform, whichintegrateswithHMEZOOMNitroTimer with video detection to enhance operational efficiency. Integration of these powerful plat forms empowers key staff with critical alerts delivered to the employee through the headset inreal time, likewhenacararrives inacurbside pickupparkingspace, enablingtheteamtotake immediateactionandimprovecustomerservice on the spot. This integration gives employees the freedomtomove about the restaurant and multitaskwhile always being aware of critical service events. “Crews andmanagersmove about the res taurant all day,” says ScottMullica, director of productmanagement atHMEHospitalityand SpecialtyCommunications. “Whether they’re inthekitchen, coachinganewemployee, help ing a mobile guest, or just busy in the hustle and bustle of the restaurant, ZOOM Nitro timer alerts to your NEXEO | HDX headset enable your team to prevent issues or correct somethingbefore itbecomesamajorproblem.” With crews serving more customers than everbeforeatmultiple touchpoints—thedrive thru,mobileorders, curbside, anddine-in—and operators navigating a labor shortage unlike anything the industry has experienced in a long time, restaurants need technologies that

order groups without interrupting drive-thru communication. HME CLOUD connectivity keeps the NEXEO platform up-to-date and prepared for the future of the industry. Plus, theplatformis ready to integratewithvoiceAI providers for automatedorder taking. “Even with a smaller team, you can reach your operational and service goals if you have the right technologies,” Mullica says. “The NEXEO | HDX platform provides industry leading patented HD wideband audio with moreflexibility thanother systems. Plus, with actionable insightsdeliveredtokeysta inreal time, your crew is empowered tomake a posi tive impactoncustomer serviceandrestaurant performancewhen itmattersmost.” ◗

help them improve workflows and increase productivity. “Drive thrus have evolved into operations withmultiple order and pickup points,”Mul lica says. “Restaurants needa communication solution that seamlessly connects drive-thru and crew communication, enabling customer service that exceedsexpectationsat everyarea of your operation.” NEXEO | HDX is the total communication platform that connects crews to drive-thru customers and other order pickup locations, ensuringcompletecoverage insideandoutside the restaurant. Because of its multiple chan nels, theplatformalsoenables dedicatedcom municationforoutsideorder takersandmobile

To see and hear the NEXEO | HDX experience, visit hme.com/nexeo.

HME

20

OCTOBER 2022 | QSR | www.qsrmagazine.com