QSR May 2023

BRANDED CONTENT6
EDITOR’S LETTER8
SHORT ORDER11
BRAND STORIES FROM QSR New Research: What Executives and Customers Really Think of Loyalty14
INSIGHT FRESH IDEAS Examining the Cookie Craze17
BRAND STORIES FROM QSR Restaurant Communication: Why Operators Need a Total Solution22
NEWS FRANCHISE FORWARD Championing Black Excellence26
BRAND STORIES FROM QSR How Restaurants Can Level Up Their Cash Management28
Aboard the Java Journey30
The Pizza Wars’ Next Chapter42
A Pot of Gold52
Reclaim the Flame60
How Good is Fast Casual at Order Ahead?68
NEWS OPERATIONS Stacking the Deck with Tech84
INSIGHT OUTSIDE INSIGHTS See You in Chicago!88
INSIGHT START TO FINISH Max Sheets94
NRA SHOW SPECIAL SECTION: BEVERAGE SOLUTIONS & EQUIPMENT97
Now Serving ‘Swicy:’ Two Sweet and Spicy New Flavors from Monin SPONSORED BY MONIN98
Leveraging Automation for Mixed SKU Case Palletizing and Route Sequencing SPONSORED BY SSI SCHAEFER100
How Automation in the Coffee Space Is Improving Both Operations and the Customer Experience SPONSORED BY SEB PROFESSIONAL102
For an Easy Top-Line Growth Strategy, Try Sustainability SPONSORED BY PHADE PRODUCTS104
Control the Cost of CO2 by Taking Control of Your Equipment SPONSORED BY THE NACEY GROUP106
For Smoothie King, Being Consistently Good Is the Formula for Growth SPONSORED BY VITAMIX COMMERCIAL108
The Coolest Way to Profit: Expanding Menus with Highly Profitable Frozen Beverages SPONSORED BY FROZEN BEVERAGE DISPENSERS110
ADVERTISER INDEX112

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