QSR March 2023

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C O N T E N T S

M A R C H 2 0 2 3 / Q S R - F S R C R O S S O V E R

C H E F S & I N G R E D I E N T S 16 THE GREAT CHICKEN SANDWICH ERA

F E A T U R E S

IS HERE TO STAY How fried chicken sandwiches evolved beyond flash-in-the-pan trend to a menu mainstay at both full- and quick service brands. BY CALLIE EVERGREEN

46

The Fabio of Foodservice BY NICOLE DUNCAN

17 HAS HAPPY HOUR SOURED? Even in an age of telecommuting, restaurants are betting on the post-work daypart. BY NICOLE DUNCAN 24 THE STYLIST’S SECRET SAUCE How Gocha Hawkins went

Fabio Viviani won viewer hearts on ‘Top Chef’ and has since built a restaurant empire. Now he’s plotting his biggest business endeavor to date.

from styling celebrities’ hair to building a restaurant portfolio. BY NICOLE DUNCAN

D E P A R T M E N T S 32 ONES TO WATCH: BRIX HOLDINGS

A multi-platform operator is injecting life—and growth—back into a category icon. BY BEN COLEY 36 PROFIT AND EXPERIENCE, HAND IN HAND Can server handhelds unlock faster service and happier guests? BY GARY STERN 45 EQUITABLE PATHWAYS TO OWNERSHIP How can the franchise industry break barriers and unlock opportunities for marginalized entrepreneurs to become owners? BY CALLIE EVERGREEN 107 GAMING THE SYSTEM Dog Haus is making the onboarding experience more tech-forward and interactive. BY ISABELLA SHERK 110 INNOVATION ON DISPLAY The KDS, while hardly new to the industry, has reemerged into the operational spotlight. BY KEVIN HARDY

113 DELIVERY, AND THE

BATTLE FOR CONTROL The need is not going away, so there must be a better solution. BY CHRIS BAGGOTT

120 START TO FINISH:

CLIFTON RUTLEDGE The CEO of Shipley Do-Nuts is leading a turnaround at the legacy snack brand.

FABIO VIVIANI HOSPITALITY

60 The Fast-Food Dining Room Lives On BY DANNY KLEIN

76 NextGen Casual Blurs Lines and Breaks Rules BY CALLIE EVERGREEN

Reports of its demise appear greatly exaggerated. But that doesn’t mean it hasn’t evolved.

From drive-thrus and QR codes to virtual food halls, the lines dividing full-service restaurants from quick service concepts continue to blur.

O N T H E C O V E R Fabio Viviani’s restaurant group covers all segments and approaches. PHOTOGRAPHY: OCTAVIO JONES / TAMPA BAY TIMES / FABIO VIVIANI HOSPITALITY

EDI TOR ’ S L ET T ER

BR A NDED CONT ENT

ON THE GO

A DV ERT I SER I NDEX

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INDUSTRY-WIDE ISSUE

MARCH 2023

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