QSR June 2022
SmartChain Restaurant Security & Cash Handling
“Smart” technology solutions can help lower the risk associated with cash exposure—both inter QDO DQG H[WHUQDO ۔ौ H NH\ WR UHV taurant security relating to cash handling is to reduce the num ber of times cash is touched,” says Kurtis Johnson, director of product management for cash and logistics at Fiserv . “Smart cash handling can optimize store labor because deposited notes can be validated, denominated, deposited, and secured in one single step right at the point of sale.” Technology can help restau rant security professionals reduce shrink, free up employee time, and create a safer and more secure environment for employees and customers alike. “As with any
“False alarms, security camera blind spots in expanded drive thru areas and parking lots, and legacy access control systems are the primary challenges.”
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Envysion, a Motorola Solutions company . :LWK EHि HU WUDLQLQJ SUDFWLFHV HPSOR\HHV can be educated about the dangers of open doors. Of course, another perennial security vulnerability is cash. “Cash is always an Dि UDFWLYH WDUJHW ە 6HOO VD\V ۔ो LFN VHUYLFH restaurants can keep sizable amounts of cash on hand. Store hours, as well as late-night and 24-hour drive thrus, while convenient for the customer, can cre DWH VLJQLਭ FDQW VHFXULW\ FKDOOHQJHV IRU owner-operators.” Operators should take strategic action to protect their locations and their employ ees from external threats. “Many chains have eliminated employee bank drops by management in favor of armed courier pick up—and if they haven’t, they should,” ौ RPDV VD\V ۔/RFDWLQJ VDIHV LQ WKH IURQW RI the unit is another advisable move, as rob bers don’t like the open visibility.” Internal threats shouldn’t be over ORRNHG HLWKHU ौ H FRQVWDQW VHDUFK IRU WUXVWHG HPSOR\HHV KDV DOVR Dਬ HFWHG UHV taurant security. “A substantial labor shortage and higher-than-benchmark WXUQRYHU UDWHV KDYH PDGH LW YHU\ GLਯ FXOW IRU VWRUH RSHUDWRUV WR ਭ QG DQG UHWDLQ ORQJ tenured, trusted employees,” says David Barclay, vice president of marketing at Tidel . “Unfortunately, this has elevated the RYHUDOO ULVN DQG VHFXULW\ SURਭ OH IRU VWRUHV ە
cash drops, and safe rooms were updated as the focus to protect employees and cus WRPHUV LQFUHDVHG ە VD\V 6FRि ौ RPDV national director for signature brands at Genetec, Inc. “An increase in proactive response via interactive, real-time video monitoring was noted as chains sought to assuage employee concerns.” Restaurant operators managing multi ple locations or chains are grappling with a wide variety of issues at the same time, from an increase in crime in some regions to drive-thru lines that are busier than HYHU ۔7R FRPSOLFDWH PDि HUV RSHUDWRUV DUH dealing with non-standard security infra structure that creates maintenance chal lenges and training issues resulting in poor safety compliance,” says Sean Foley, senior vice president of enterprise secu rity at Interface Security Systems . “False alarms, security camera blind spots in expanded drive-thru areas and parking lots, and legacy access control systems are the primary challenges operators need to overcome.” When it comes to restaurant secu rity, one of the most basic missteps is also the easiest to correct. Propped-open EDFN GRRUV DUH H[WUHPHO\ FRPPRQ ۔ौ LV allows easy access for foul play and puts employees in a precarious position that FRXOG KDYH EHHQ DYRLGHG ە VD\V 0Dि KHZ McBride, audit services manager at
technology, new and improved features ZLOO VXUIDFH ی LQFOXGLQJ EHि HU DQG PRUH intuitive dashboards, reports, POS inte gration, or even custom-developed plat forms for quick-service restaurants to OHYHUDJH QHZHU WUHQGV VXFK DV DUWLਭ FLDO intelligence (॔ ड़ ) and exception-based man agement tools,” Barclay says. AI-enabled cameras have made a big splash in the market recently. AI tools can dramatically improve threat detec WLRQ ۔ौ LV WHFKQRORJ\ DOORZV WKH FDPHUD system to not only record the scene but alert users of possible threats such as cash registers being opened when no customer is present or people entering areas they shouldn’t be in,” says Steve Symonanis, vice president of marketing at Big Dog Surveillance Systems ۔ौ H OLVW RI SRVVLELO ities is vast.” Ultimately, all of these new precautions are still about maintaining trust. At the most basic level, customers and employees need to know they are safe. “Your guests will base their future decisions to dine with you on their most recent percep tion of your commitment to their personal safety and expectations,” says Elizabeth Maly, executive vice president of sales at Envysion, a Motorola Solutions company. “Focus on service and quality and, above all, safety to maintain the customer loy alty on which your restaurants depend.” SC
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JUNE 2022 | SPONSORED SECTION
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