QSR January 2023
January T A B L E O F C O N T E N T S J A N U A R Y 2 0 2 3 # 2 9 9
QSR / LIMITED-SERVICE , UNLIMITED POSSIBILITIES
24 / JACK IN THE BOX IS FORGING AHEAD
D E P A R T M E N T S
F E A T U R E S
N E W S 18 FRANCHISE FORWARD FroYo’s Second Act Leading brands are evolving. BY CALLIE EVERGREEN 42 OPERATIONS A Shifting Paradigm DEI isn’t just corporate speak— it’s part of the retention equation. BY BRYAN REESMAN 44 CL IMATE RESPONSIBI L ITY Good to Go on Food Waste A growing app looks to empower restaurants on a vital topic. BY ISABELLA SHERK
WITH A NEW PROTOTYPE AND PLENTY OF FRANCHISE INTEREST.
I N S I G H T 13 FRESH IDEAS The Convenience Battleground
Can C-stores compete with quick-service restaurants? BY ISABELLA SHERK 16 ONES TO WATCH Cookie Plug An o beat brand is ready to turn a red-hot category on its head. BY BEN COLEY 40 OUTSIDE INSIGHTS The Next Wave of On-Demand Delivery Ghost kitchens are learning from the successes of predecessors. BY LIZ MOSKOW 50 START TO FINISH Tom Sterrett The president and CEO of D’Angelo Grilled Sandwiches on the path ahead. HOLOGRAM STICKERS: ADOBE STOCK / ANTON PORKIN, TROPHY: ADOBE STOCK / PAMBUDI, JACK IN THE BOX
BRAND OF THE YEAR T R A N S F O R M A T I O N A L
24 Jack is Back BY CALLIE EVERGREEN From revitalizing
30 A Heat Wave is Coming BY BEN COLEY Dave’s Hot Chicken, our Breakout Brand of the Year, might just be one of the fastest-growing franchises in restaurant history.
36 Do We Still Believe in Ghosts? BY GARY STERN
company culture to acquiring Del Taco, the classic burger chain is once again on a winning streak.
Headed into 2023, the future of virtual kitchens is becoming more fact than apparition.
4 BRANDED CONTENT
6 EDITOR’S LETTER
9 SHORT ORDER
72 ADVERTISER INDEX
O N T H E C O V E R Jack in the Box CEO Darin Harris has led a major turnaround at the legacy concept. PHOTOGRAPHY: JACK IN THE BOX
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www.qsrmagazine.com | QSR | JANUARY 2023
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