ORNL FCU 75 Years

Throughout the summer of 2018, ORNL FCU employees volunteered in the building of a Habitat for Humanity home. The build was a collaborative effort of the Credit Unions Care movement, an initiative of credit unions in East Tennessee that focuses on the needs of credit union members. Several service fees were either reduced or eliminated in 2018 and, for the first time since 2005, the credit union paid a special dividend to members. ORNL FCU extended and introduced several services, including free ACH loan payments to an ORNL FCU loan from a different financial institution and

OUR OWN WORDS Recently, a member reached out from Scott County telling me there wasn’t an ATM he could go to without paying a fee. I worked with our team to find a solution and we now have two fee-free ATMs in Scott County. This happened because that member called us. We work hard to understand the people we serve and anticipate their needs, but their feedback

is important. It’s about being good partners and being open to listening. DAWN BRUMMETT

Executive Vice President/ Chief Operating Officer

free replacement of damaged, lost, or stolen debit cards. The P2P payment platform was also implemented, providing instantaneous payments to members’ family and friends. An upgrade was also made to the mobile banking platform.

At the close of the year, ATM services were extended to Wartburg—giving members in Morgan County access to funds quickly, easily, and free of charge.

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In 2019, ORNL Federal Credit Union was named one of the top credit unions in Tennessee by Forbes and market research firm Statista for the second consecutive year. It also continued to rank in the top one hundred financial institutions using social media.

Continuing with its master facilities plan, several branch renovations were completed in Lenoir City, Karns, and Farragut, and a new full-service location opened in Maryville. That year, the credit union issued a $4 million special dividend payment to be shared across the membership, based on member loan and deposit balances. It also approved a special auto loan payoff award in 2019, with a surprise announcement resulting

ORNL FCU employees—in collaboration with other local credit unions— volunteered to help build a Habitat for Humanity home.

80 | 75 YEARS ORNL FEDERAL CREDIT UNION