ORNL FCU 75 Years
This program offered internal management hopefuls with opportunities to engage in leadership learning activities and enhance their professional and personal development.
That year, the credit union implemented a human resources information system (HRIS) to better manage its growing workforce. Innovative products launched included the mobile banking app, Apple Pay options, and EMV (smart chip) credit cards for additional security and fraud protection for debit and credit cards.
Throughout 2016, ORNL Federal Credit Union remained focused on providing value to its membership by leveraging technology, increasing efficiency, and improving the overall member experience. Its core operating system was upgraded, resulting in more efficient processing and streamlined workflows. Several deposit products were simplified to better align with member needs. Anti-skimming technology provided enhanced security measures for all ATMs. Nearly eleven thousand mortgage loans were converted to the Roundpoint Mortgage Servicing Corporation, a new servicing partner that would enhance access and options to borrowers and ensure ongoing regulatory compliance. ORNL FCU’s master facilities plan resulted in several positive improvements throughout 2016. A new Oak Ridge branch office was opened, and renovations of the North and Kingston branches were completed. Remodeling of the credit union’s headquarters in Oak Ridge also began. At the end of 2016, the Sevier County community was severely impacted by wildfires that spread throughout the Great Smoky Mountains. In true volunteer spirit, ORNL FCU employees and members joined together to support the disaster relief efforts. Over $20,000 was raised and donated to local organizations committed to rebuilding and repairing the Sevier County community. ORNL Federal Credit Union experienced considerable growth in 2017 with total assets increasing to just over $1.9 billion and continued to attract new members as memberships grew to more than 158,000. A new 24,000 square-foot regional center opened at Northshore Town Center in Knoxville to house the credit union’s latest branch office. The building also provided space for multiple departments and the credit union service organization. These CUSOs underwent a brand and name change: what was once known as CU Community changed to 7 , a name rooted in the original seven principles of the cooperative credit union movement. Sub-companies of this CUSO were also branded as 7 Mortgage , 7 Title , and 7 Insurance . With renovations at the Oak Ridge headquarters completed, the consolidation of teams with related functions under a single roof enhanced operational efficiency and offered capacity for future growth.
72 | 75 YEARS ORNL FEDERAL CREDIT UNION
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