Million Air Winter 2021

MILLION AIR

Take off Welcome aboard, and welcome to the world of Million Air! Every organization has a culture of some kind. Great organizations do not leave their cultures to chance, but rather define, create, manage and communicate them, and teach all employees and stakeholders the vital importance of that culture. It is imperative that the leaders of your (and my) company stay focused and relentless to ensure that everyone walks the walk. At Million Air, we recognize that our ‘product’ is not simply jet fuel — and as a hospitality organization, we must create a strong culture with guest-centered values and manage it very carefully. As in all service industries, the ‘product’ is largely intangible. One sobering reality of this intangibility is that the value and quality of our ‘product’ is determined exclusively by you. What is in the minds and hearts of our valued customers is what counts. Each and every contact with our ‘product’ either reinforces or takes away from that experience. We planned and carefully thought through our culture, with you at the heart of our organization. It is a vital part of our strategy to ensure that everything and everyone in the organization, from our front-line equipment to our theater rooms, from our front liners to our leadership, all value and uphold the customer experience that you expect, and that we wish to deliver. We believe that we must define our own ‘Outrageous Customer Service’ culture — design it, teach it and live it every single day. The ladies and gentlemen of Million Air are obsessed with excellent service, and are committed to refining our service for you, your guests, and your aircraft and crew. We will continue to make every decision with you in mind. Putting you first must be, and is, a way of life at Million Air. We want your travels to and from our facilities to be the very best possible, and to exceed your expectations. As the most productive distinguished travelers in the world, you deserve the very best. We wish you happy travels through the holiday season. Everyone at Million Air awaits your next arrival at one of our 34 exciting locations.

Keep 'em flying...

Roger Woolsey CEOMillion Air ceo@millionair.com

PARTNER WITH MILLION AIR AND REACH THE ELITE Become an exclusive partner of Million Air, North America’s premier private airport terminals. By placing your print ads in Million Air Magazine or displaying your product at one of our 34 terminals, your marketing message will speak directly to an audience of the highest net worth individuals on the planet. We welcome more than one million passengers annually, each with an average net worth of $3.6m. So climb aboard the Million Air Collection and gain a first-class, all-access pass to the world’s wealthiest consumers. For more information contact millionairmagazine@millionair.com