Million Air November-December 2018

MILLION AIR

Take off Welcome aboard and welcome to the world of Million Air! Every organization has a culture of some kind. Great organizations do not leave their cultures to chance, but rather define, create, manage, communicate and teach all employees and stakeholders the vital importance of that culture. It is imperative that the leaders of your (and my) company stay focused and relentless. At Million Air, we recognize that our “product” is not simply jet fuel, and as a hospitality organization we must create a strong culture with guest-centered values and manage it very carefully. As in all service industries, the “product” is largely intangible. One sobering reality of this intangibility is that the value and quality of our product is determined exclusively by you. What is in the hearts and minds of our valued customers is what counts. Each and every contact with our product either reinforces or takes away from that experience. We planned and carefully thought through our culture with you at the center of our organization. It is a crucial part of our strategy to ensure everything and everyone in the organization, from our equipment to our theater rooms, from our front liners to leadership, all value and emote the customer experience that you expect, and that we wish to deliver. We believe that we must define our own culture and design it, teach it and live it every single day. The ladies and gentlemen of Million Air are obsessed with service excellence, and are committed to refining our product of service for you, your guests, your aircraft and crew. We will continue to make every decision with you in mind. Putting you first must be, and is, a way of life at Million Air. We want your travels to and from our facility to be the very best possible, and to exceed your expectations. As the most productive distinguished travelers in the world, you deserve the very best. We wish you happy travels through the holiday season. Everyone at Million Air awaits your next arrival at one of our 30 exciting locations.

Keep ’em flying…

Roger Woolsey CEOMillion Air ceo@millionair.com

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