MATC 2026-27 Catalog

STEM Academic and Career Pathway Service Center Technician CERTIFICATE | PROGRAM CODE: 61-154-1 Program Description Start your information technology career through this certi fi cate program that can be completed in one semester. You will gain important skills and prepare for several key industry certi fi cation exams, including CompTIA A+, IT Technician, Help Desk Institute (HDI) Support Center Analyst, HDI-Desktop Support Technician and ITIL Foundation. Location: Online Campus, West Allis Campus Start Dates: August and January Admission Requirement: High school diploma or equivalent Financial Aid Eligible: No

SEMESTER1

CREDITS

ITSUP-101 ITSUP-102 ITSUP-140

Computer Information Systems Fundamentals ............... 3 CompTIA A+ Essentials .................................................. 3 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) .......... 3

9

CREDITS Total credits needed to complete this program

Semester sequence based on a full-time course load and a Fall start date. Program curriculum requirements are subject to change. Current MATC students should consult their Academic Program Plan for specific curriculum requirements. MATC courses are offered in person, entirely online or partially online. Check each course’s delivery options in Self-Service at selfservice.matc.edu . Some certificates can be earned while completing associate degrees and/ or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; contact MATC for details. All credits in certificate programs must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate’s requirements, the student’s transcript is notated with the credential earned.

STEM

RELATED PROGRAMS

Service Center Technician (C) You can apply your credits toward completing the IT Computer Support Technician or IT Help Desk Support Specialist technical diplomas. Credits from either technical diploma can be applied toward earning the IT Computer Support Specialist associate degree.

IT Computer Support Technician (TD) You can apply your Service Center Technician credits toward completing this diploma. REMAINING CREDITS: 18 IT Help Desk Support Specialist (TD) You can apply your Service Center Technician credits toward completing this diploma. REMAINING CREDITS: 32

IT Computer Support Specialist (AD) You can apply your IT Computer Support Technician credits towards completing this associate degree. REMAINING CREDITS: 33 IT Computer Support Specialist (AD) You can apply your IT Help Desk Support Specialist credits towards completing this associate degree. REMAINING CREDITS: 19

Complete Program Details QUESTIONS? 414-297-6319 or stempathway@matc.edu

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