MATC 2026-27 Catalog

STEM Academic and Career Pathway Microsoft Enterprise Desktop Support Specialist CERTIFICATE | PROGRAM CODE: 61-154-2

Program Description Skill sets gained will provide working knowledge to identify and resolve operating system, application and security issues; and to maintain and manage Windows 7 systems. Hands-on lab learning includes installations, deployments, con fi gurations, maintenance and monitoring systems. Location: Online Campus, West Allis Campus Start Dates: August and January Admission Requirement: High school diploma or equivalent Financial Aid Eligible: No

SEMESTER1

CREDITS

ITSUP-109 ITSUP-111 ITSUP-140

Microsoft Of fi ce for IT Professionals............................... 3 CompTIA A+ Software Support ...................................... 3 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) .......... 3 9 CREDITS Total credits needed to complete this program

Semester sequence based on a full-time course load and a Fall start date. Program curriculum requirements are subject to change. Current MATC students should consult their Academic Program Plan for specific curriculum requirements. MATC courses are offered in person, entirely online or partially online. Check each course’s delivery options in Self-Service at selfservice.matc.edu . Some certificates can be earned while completing associate degrees and/ or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; contact MATC for details. All credits in certificate programs must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate’s requirements, the student’s transcript is notated with the credential earned.

STEM

RELATED PROGRAMS

Microsoft Enterprise Desktop Support Specialist (C) This certi fi cate gives you many options. Apply your nine certi fi cate credits toward one of the technical diplomas in the center list. Or, go further and earn the IT Computer Support Specialist associate degree.

IT Computer Support Technician (TD) Apply your Microsoft Enterprise Desktop Support Specialist credits toward completing this diploma. REMAINING CREDITS: 18 IT Help Desk Support Specialist (TD) Apply your Microsoft Enterprise Desktop Support Specialist credits toward completing this diploma. REMAINING CREDITS: 32

IT Computer Support Specialist (AD) Earn the IT Computer Support Technician diploma on the way to completing this associate degree. REMAINING CREDITS: 33 IT Computer Support Specialist (AD) Earn the IT Help Desk Support Specialist diploma on the way to completing this associate degree. REMAINING CREDITS: 19

Complete Program Details QUESTIONS? 414-297-6319 or stempathway@matc.edu

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