MATC 2026-27 Catalog

STEM Academic and Career Pathway Level 2-Service Center Technician CERTIFICATE | PROGRAM CODE: 61-154-3

Program Description This certi fi cate provides preparation for CompTIA’s Network+ and Security+ certi fi cations, HDI’s Support Center Analyst and Desktop Support Technician, as well as ITIL. Students acquire the skills necessary for level-two service center support. Location: Online Campus, West Allis Campus Start Dates: August and January Admission Requirement: High school diploma or equivalent Financial Aid Eligible: No

SEMESTER1

CREDITS

ITSUP-109 ITSUP-140 ITSUP-101

Microsoft Of fi ce for IT Professionals............................... 3 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) .......... 3 Computer Information Systems Fundamentals ............... 3

9

CREDITS Total credits needed to complete this program

Semester sequence based on a full-time course load and a Fall start date. Program curriculum requirements are subject to change. Current MATC students should consult their Academic Program Plan for specific curriculum requirements. MATC courses are offered in person, entirely online or partially online. Check each course’s delivery options in Self-Service at selfservice.matc.edu . Some certificates can be earned while completing associate degrees and/ or technical diplomas that are eligible for financial aid. Certificate programs alone are not eligible for financial aid; contact MATC for details. All credits in certificate programs must be earned at MATC with a 2.0 cumulative GPA or higher. Upon completion of the certificate’s requirements, the student’s transcript is notated with the credential earned.

STEM

RELATED PROGRAMS

Level 2-Service Center Technician (C) This certi fi cate gives you many options. Apply your nine certi fi cate credits toward one of the technical diplomas in the center list. Or, go further and pick up a technical diploma on the way to earning the IT Computer Support Specialist associate degree.

IT Computer Support Technician (TD) Apply your Level 2-Service Center Technician credits toward completing this technical diploma. REMAINING CREDITS: 18 IT Help Desk Support Specialist (TD) Apply your Level 2-Service Center Technician credits toward completing this technical diploma. REMAINING CREDITS: 32

IT Computer Support Specialist (AD) Earn the IT Computer Support Technician diploma on the way to completing this associate degree. REMAINING CREDITS: 33 IT Computer Support Specialist (AD) Earn the IT Help Desk Support Specialist diploma on the way to completing this associate degree. REMAINING CREDITS: 19

Complete Program Details QUESTIONS? 414-297-6319 or stempathway@matc.edu

matc.edu | 414-297-MATC | Wisconsin Relay System 711

217