MATC 2025-26 Catalog

CONFLICT RESOLUTION Problem-Solving on Campus Process to Share Complaints The college’s formal process for students, alumni, community members, parents and staff to share a complaint is as follows: 1. Complete the online form (available in English and in Spanish). Go to matc.edu and search Complaints. (Complaints must be filed within 30 days of occurrence.) 2. You will receive an automated response that the complaint has been received and is under review.

Office of the Ombudsperson The Office of the Ombudsperson offers an informal path for students to address college-related concerns, conflicts or issues in a safe, neutral and nonjudgmental space. The Ombudsperson (or Ombuds) provides a confidential and supportive environment for students to explore their options, receive guidance and develop resolution strategies tailored to their unique situations. The Ombuds empowers students to make informed decisions about how best to navigate their challenges. Services provided by the Ombuds include conflict coaching, informal mediation and restorative practices like talking circles to foster understanding and resolution. These services complement the college’s formal processes, offering an alternative and informal pathway for problem-solving. The Ombuds operates independently and impartially, advocating for fairness, respect and equity. The office does not represent any individual, group, or the college, but instead serves as a neutral resource committed to promoting a fair process for all parties. Contact

3. Upon conclusion, and after investigating the nature of the complaint/compliment, the appropriate MATC staff will respond in writing within 10 college business days. The response will include a written description of the complaint/compliment, including all pertinent details and a statement regarding action taken. Please note that you follow the same process to share a compliment.

ombuds@matc.edu matc.edu/ombuds 414-297-6294 Downtown Campus, Room M358

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matc.edu | 414-297-MATC | Wisconsin Relay System 711