MATC 2024-25 Catalog

CONFLICT RESOLUTION Problem-Solving on Campus Process to Share Complaints The college’s formal process for students, alumni, community members, parents and staff to share a complaint is as follows: 1. Complete the online form (available in English and in Spanish). Go to matc.edu and search Complaints. (Complaints must be fi led within 30 days of occurrence.) 2. You will receive an automated response that the complaint has been received and is under review. 3. Upon conclusion, and after investigating the nature of the complaint/compliment, the appropriate MATC staff will respond in writing within 10 college business days. The response will include a written description of the complaint/compliment, including all pertinent details and a statement regarding action taken. Please note that you follow the same process to share a compliment.

Of fi ce of the Ombudsperson This of fi ce offers an alternate channel for students to informally raise and address college-related concerns, issues or con fl icts in a con fi dential, independent, safe and nonbiased space. The ombudsperson (or ombuds) serves as a resource for students by offering off-the-record conversations for those seeking advice and guidance on options and resolution strategies regarding their situations. The ombuds will not make decisions for students, but rather will equip, coach and empower students to make their own decisions and/or advocate on their own behalf. Communication with this of fi ce does not put MATC on notice. The ombuds of fi ce is not part of any formal process at the college and does not replace or circumvent any existing channels at the college, such as fi ling a formal complaint. The ombuds’ intent is to supplement these channels by offering another viable option for problem-solving. The ombuds is impartial and does not advocate for or represent any individual, group or the college, but advocates for fairness, respect and equality. Contact matc.edu (search Ombuds) ombuds@matc.edu (please be aware that email is not a secure or con fi dential method of communication). 414-297-6294

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matc.edu | 414-297-MATC | Wisconsin Relay System 711