MATC 2023-24 Catalog

OFTECH – OTASST DEGREE/DIPLOMA/CERTIFICATE COURSE DESCRIPTIONS

today. Topics include online calendaring, online document editing and fi le sharing, social media, and video conferencing. Prerequisite(s): Complete OFTECH-105 or COMPSW-106. OFTECH-165 Administrative O ffi ce Procedures 1 This course is designed to develop administrative professional skills and attitudes needed in today’s global business environment. Topics include communicating in a business environment, making ethical decisions, working independently and as a team member, and managing time. Learners are introduced to meeting, travel, and event planning, mail processing, telecommunications and ergonomics. Prerequisite(s): Complete OFTECH-122 and OFTECH-133. OFTECH-170 Credits:3 administrative assistant. Students plan and execute meetings and business events. Meeting and event preplanning activities, facilitating events, producing meeting/event documentation, coordinating equipment, facility and food and beverage needs will be discussed. Students plan travel for business executives as well as prepare a travel itinerary. OFTECH-182 Credits:3 Customer Service Skills Students will receive an introduction to customer service principles including the concepts and practices needed by today’s support personnel for providing e ff ective customer satisfaction in any business organization, domestic or international. Customer service strategies covered in this course include e ff ective listening, oral and written communication; analytical and problem solving skills; and teamwork. OFTECH-183 Credits:3 Bilingual Customer Service Skills Overview of the behavior exhibited by successful customer service professionals featuring simulated business settings. Includes conventional behaviors of the workplace, professional communication in the customer service setting, grooming and clothing for a business setting, telephone and email etiquette basics, e ff ective answers to sales questions, punctuality and the work ethic, professionalism in the workplace, basic qualitative activities, behavior with co-workers, customer service challenges, exceptional customer service, and career advancement strategies in customer service. In addition, learners will study and train in organizational communication within a multicultural global environment. Interpersonal communication skills in a culturally diverse workforce. Credits:3 Meeting Event Plan Support Personnel This course introduces students to the basics of project planning as an

OFTECH-184 Credits:3 MSO ffi ce: Word, Excel, Access, and PowerPoint This course o ff ers skill development in PowerPoint including such items as multiple page documents with attributes, spreadsheet with formulas and functions, database with tables, queries, forms/reports, presentations, Internet and email. Prerequisite(s): Complete OFTECH-101. OFTECH-185 Credits:3 MSO ffi ce — Intermediate This course o ff ers skill-development in intermediate and integrated applications in Word, Excel, Access, PowerPoint, and other technologies including online networking tools. Prerequisite(s): Complete OFTECH-184. OFTECH-190 Credits:1 Bilingual O ffi ce Asst Internship This course will be a cooperative training program that allows bilingual students to utilize skills and knowledge in an approved businesso ffi ce, under the supervision and guidance of a teacher and a cooperating employer that serves Latinos. Prerequisite(s): Complete OFTECH-183 and INTRN-796 with minimum grade of C. OFTECH-196 Credits:1 Administrative Professional Internship This course is a cooperative training program that allows students to utilize skills and knowledge in an approved business o ffi ce, under the supervision and guidance of a teacher-coordinator and a cooperating employer. Prerequisite(s): Complete INTRN-796. Completion of or currently enrolled in OFTECH-165 and OFTECH-184. OTASST – Occupational Assistant (Department 514) OTASST-171 Credits:3 Introduction to Occupational Therapy Provides an overview of history, philosophy, ethics and scope of occupational therapy practice. The course examines legal responsibilities, professional resources and organization. Students practice basic skills related to therapeutic relationships and determine their own suitability to a career in occupational therapy. Prerequisite(s): Must be admitted to the Occupational Therapy Assistant program (10-514-1). OTASST-172 Credits:3 Medical and Psychosocial Conditions This course introduces medical and psychosocial conditions as they relate to occupational therapy practice. Topics include etiology, symptomology, treatment and contraindications. Prerequisite(s): Must be admitted to the Occupational Therapy Assistant program (10-514-1). Completion of or currently enrolled in OTASST-171 and OTASST-173.

OFTECH-123

Credits:3

Proofreading and Editing This course is designed to help the student improve upon proofreading and editing skills using hard copy and computerized materials. The course will also introduce the student to basic transcription skills where the student will be required to apply proper proofreading and editing techniques. Prerequisite(s): Complete OFTECH-122 with minimum grade of C and OFTECH-133. OFTECH-128 Credits:1 MS Word — Part 1 Using MS Word software, students format, type and print documents; edit a document using simple editing features; manipulate multiple-page documents; and create and edit simple tables. OFTECH-133 Credits:3 Business Document Production 1 This course is designed to enhance keyboarding skills and to develop basic document formatting techniques while applying decision-making skills. Students will demonstrate speci fi cdocument formatting and keying speed competencies. Prerequisite(s): Complete OFTECH-103. OFTECH-136 Credits:1 Keyboarding Skill Development 1 Using a computer and web-based software, this course is designed to improve keying speed and accuracy. Passing a Challenge Exam (50+ words per minute with no more than fi ve errors on a fi ve-minute timing) may be completed in lieu of taking this course. Contact MATC’s School of Business for exam information. Prerequisite(s): Complete OFTECH-103. OFTECH-137 Credits:3 Business Document Production 2 Students acquire pro fi ciency in producing documents, editing and composing more complicated business documents, making decisions, following directions and performing realistic o ffi ce tasks through simulation. Prerequisite(s): Complete OFTECH-133. OFTECH-146 Credits:1 Keyboarding Skill Development 2 Using a computer and web-based software, this course is designed to improve keying speed and accuracy. Passing a Challenge Exam (60 words per minute with no more than fi ve errors on a fi ve-minute timing) may be completed in lieu of taking this course. Contact MATC’s Business & Management Pathway for exam information. Prerequisite(s): Complete OFTECH-136. OFTECH-153 Credits:1 Collaboration Tools Students will learn, compare, and analyze the successful use of collaboration and social media tools used in organizations

Page 305

matc.edu | 414-297-MATC | Wisconsin Relay System 711