MATC 2023-24 Catalog

Bilingual Clerical and Customer Support Clerk TECHNICAL DIPLOMA Program Code: 30-106-11 West Allis Campus, MATC Education Center at Walker’s Square

COURSES Credits OFTECH-101 O ffi ce Technologies 1................................. 3 OFTECH-103 Keyboard and Keypad................................ 1 OFTECH-104 Budgeting Basics for Support Personnel ... 3 OFTECH-183 Bilingual Customer Service Skills ............... 3 TOTAL CREDITS: 10 Program curriculum requirements are subject to change.

Technical Diplomas

O ff er wonderful training and con fi dence to the student when looking for a job. The student will acquire not only computer skills, but also customer service and math/budgeting skills. Career Outlook Students completing this certi fi cate gain a competitive advantage when applying for positions in a wide variety of o ffi ce settings. Completers can perform exceptional customer service and a full range of clerical duties including entering data into computer fi les, word-processing, and preparing budgets. Program Learning Outcomes • Perform basic knowledge of O ffi ce 365 (word processing, Excel (spreadsheets), PowerPoint (presentations) • Usee ff ective workplace communications • Apply technology skills to business and administrative tasks • Perform touch keying of the alphabetic keys • Perform touch keying of the numeric and symbol keys (For full description, see matc.edu.) Admission Requirement • A high school diploma or GED Current MATC students should consult their Academic Program Plan for speci fi c curriculum requirements.

Start Dates: August and January Business & Management

matc.edu/course-catalog/business-management To apply for financial aid, visit fafsa.gov. School Code: 003866

Page 132

matc.edu | 414-297-MATC | Wisconsin Relay System 711