MATC 2021-22 Catalog

OFTECH

DEGREE/DIPLOMA/CERTIFICATE COURSE DESCRIPTIONS

client and court documents from voice- recorded dictation, then proofreading and editing materials from dictated and handwritten drafts. Prerequisite(s): Complete OFTECH-122, OFTECH-133 and RBUS-141. OFTECH-153 Credits: 1 Collaboration Tools Students will learn, compare and analyze the successful use of collaboration and social media tools used in organizations today. Topics include online calendaring, online document editing and fi le sharing, social media and videoconferencing. Prerequisite(s): Complete OFTECH-105 or COMPSW-106. OFTECH-165 Credits: 3 Administrative Office Procedures 1 This course is designed to develop administrative professional skills and attitudes needed in today’s global business environment. Topics include communicating in a business environment, making ethical decisions, working independently and as a team member, and managing time. Learners are introduced to meeting, travel and event planning; mail processing; telecommunications; and ergonomics. Prerequisite(s): Complete OFTECH-122 and OFTECH-133. OFTECH-170 Credits: 3 Meeting and Event Planning for Support Personnel This course introduces students to the basics of project planning as an administrative assistant. Students plan and execute meetings and business events. Meeting and event preplanning activities, facilitating events, producing meeting/ event documentation, and coordinating equipment, facility, and food and beverage needs will be discussed. Students plan travel for business executives, as well as prepare a travel itinerary. OFTECH-182 Credits: 3 Customer Service Skills Students will receive an introduction to customer service principles including the concepts and practices needed by today’s support personnel for providing e ff ective customer satisfaction in any business organization, domestic or international. Customer service strategies covered in this course include e ff ective listening, oral and written communication, analytical and problem-solving skills, and teamwork. OFTECH-183 Credits: 3 Bilingual Customer Service Skills Overview of the behavior exhibited by successful customer service professionals featuring simulated business settings. Includes conventional behaviors of the workplace, professional communication in the customer service setting, grooming and clothing for a business setting, telephone and email etiquette basics, e ff ective answers

to sales questions, punctuality and the work ethic, professionalism in the workplace, basic qualitative activities, behavior with co-workers, customer service challenges, exceptional customer service, and career advancement strategies in customer service. In addition, learners will study and train in organizational communication within a multicultural global environment, and interpersonal communication skills in a culturally diverse workforce. OFTECH-184 Credits: 3 MS Office: Word, Excel, Access and PowerPoint This course o ff ers skill development in PowerPoint items such as multiple-page documents with attributes, spreadsheet with formulas and functions, database with tables, queries, forms/reports, presentations, internet and email. Prerequisite(s): Complete OFTECH-102 and OFTECH-133. OFTECH-185 Credits: 3 MS Office – Intermediate This course o ff ers skill development in intermediate and integrated applications in Word, Excel, Access, PowerPoint, internet/ email, wireless technologies/PDAs, CD- burner, scanner, webpages and other technologies. Prerequisite(s): Complete OFTECH-184. OFTECH-187 Credits: 3 Business Publications In the course, students will create print- ready newsletters, brochures, fl yers, forms, business cards and other business publications using current publishing software including MS Publisher, MS Word and Adobe. Prerequisite(s): Complete OFTECH-101. OFTECH-190 Credits: 1 Bilingual Office Assistant Internship This course will be a cooperative training program that allows bilingual students to utilize skills and knowledge in an approved business o ffi ce, under the supervision and guidance of a teacher and a cooperating employer that serves Spanish speakers. Prerequisite(s): Complete OFTECH-183 and INTRN-796 with minimum grade of C. OFTECH-196 Credits: 1 Administrative Professional Internship This course is a cooperative training program that allows students to utilize skills and knowledge in an approved business o ffi ce, under the supervision and guidance of a teacher-coordinator and a cooperating employer. Prerequisite(s): Complete INTRN-796. Completion of or currently enrolled in OFTECH-165 and OFTECH-184.

OFTECH-133

Credits: 3

Business Document Production 1 This course is designed to enhance keyboarding skills and to develop basic document formatting techniques while applying decision-making skills. Students will demonstrate speci fi c document formatting and keying speed competencies. Prerequisite(s): Complete OFTECH-103. OFTECH-134 Credits: 3 Legal Document Production Utilizing a microcomputer and software, this course is designed to give students experience in preparing legal documents and correspondence as used in the various legal specialties. Legal vocabulary also is emphasized. Prerequisite(s): Complete OFTECH-133 and RBUS-141. OFTECH-136 Credits: 1 Keyboarding Skill Development 1 Using a computer and web-based software, this course is designed to improve keying speed and accuracy. Passing a Challenge Exam (50+ words per minute with no more than fi ve errors on a fi ve-minute timing) may be completed in lieu of taking this course. Contact MATC’s School of Business for exam information. Prerequisite(s): Complete OFTECH-103. OFTECH-137 Credits: 3 Business Document Production 2 Students acquire pro fi ciency in producing documents, editing and composing more complicated business documents, making decisions, following directions, and performing realistic o ffi ce tasks through simulation. Prerequisite(s): Complete OFTECH-133. OFTECH-146 Credits: 1 Keyboarding Skill Development 2 Using a computer and web-based software, this course is designed to improve keying speed and accuracy. Passing a Challenge Exam (60 words per minute with no more than fi ve errors on a fi ve-minute timing) may be completed in lieu of taking this course. Contact MATC’s School of Business for exam information. Prerequisite(s): Complete OFTECH-136. OFTECH-147 Credits: 3 Machine Transcription Proofreading and Editing Legal This course is designed to help the student improve upon proofreading and editing skills using hard copy and computerized materials. The course will introduce the student to basic transcription skills where the student will utilize and apply correct legal terminology, spelling, grammar, punctuation, sentence structure, formatting, etc., in proofreading of written, electronic and dictated material to produce mailable documents. Emphasis is then placed on transcribing legal correspondence including

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