MATC 2021-22 Catalog

ITSUP

DEGREE/DIPLOMA/CERTIFICATE COURSE DESCRIPTIONS

ITSUP – IT Support (Department: 154) ITSUP-101

Windows desktop application issues, resolve networking and security issues, identify and resolve performance issues, solve hardware failures, solve enterprise wireless connectivity issues, solve enterprise remote access issues, troubleshoot VPN access and provide IPv6 support, identify and solve enterprise security issues, solve enterprise storage issues, and resolve enterprise software update issues. ITSUP-109 Credits: 3 Microsoft Office for IT Professionals This course prepares students to e ff ectively utilize Microsoft O ffi ce in IT organization. Students will learn features of the latest version of Microsoft Excel, Microsoft Word, Microsoft Access, OneNote and PowerPoint through hands-on labs, comprehensive projects and business scenarios. ITSUP-110 Credits: 3 Supporting Microsoft Windows This course prepares students to pass Microsoft MCP, MCSA and MCSE Certi fi cation Exam 70-688. Students learn how to e ff ectively manage and maintain current version of Microsoft Windows enterprise system. Through hands-on labs, students work on OS installation, con fi guration, remote access, authentication, authorization and security con fi guration, support of desktop apps and much more. ITSUP-111 Credits: 3 CompTIA A+ Software Support This course prepares students for the CompTIA A+ Software Certi fi cation Exam. Students will work on hands-on labs to install and con fi gure operating systems including Windows, iOS, Android, Apple OS X and Linux. They also will learn security, the fundamentals of cloud computing and operational procedures. ITSUP-140 Credits: 3 Support Center Analyst (HDI-SCA, HDI-DST, ITIL) This course prepares students for HDI-SCA (Help Desk Institute Support Center Analyst), HDI-DST (Desktop Support Technician) and ITIL Foundation certi fi cations by teaching how to provide front-line support for customers. The course focuses on strategies for e ff ective customer service with an emphasis on problem-solving and troubleshooting skills, call-handling procedures, incident management and call tracking applications. Topics such as active listening skills and e ff ective communication strategies will be covered, as well as strategies for improving customer interactions. ITSUP-150 Credits: 3 Mobile Device Repair and Maintenance This course provides students with expert mobile device repair knowledge and advanced repair skills. It incorporates both classroom education and hands-on real world repair scenarios where students will gain immediate knowledge to service and repair smartphones, cellular phones and hand-held devices.

Students learn how to disassemble and repair IOS Android and Windows Mobile devices. Students also learn how to troubleshoot phone issues, resolve network communication issues on the device, replace batteries, LCD, broken lens, cameras and touch screens. Course also teaches students the concepts of data transfer and recovery, jailbreaking, and cellphone locking and unlocking. ITSUP-152 Credits: 3 Apple OS X Certified Support Professional (ACSP) This hands-on course provides an in-depth exploration of troubleshooting of the Apple OS X operating systems and prepares students for Apple OSC Certi fi ed Support Professional (ACSP) certi fi cation. This course will teach students the best methods for e ff ectively supporting users of the Apple OS X operating system. Course covers labs on installation, setup and con fi guration, OS X recovery, software updates, fi le system, FileVault, permissions and sharing, data management, application and processes, network con fi guration, network services, peripherals, printing and system startup. The course is a combination of lecture and hands- on case study exercises that provide practical real-world experience. ITSUP-153 Credits: 3 Mobile Device Administration This course prepares students for managing mobile devices in the enterprise including smartphones, tablets and laptops. Students will gain skills required to understand and research capabilities of mobile devices and features of over-the-air technology. Students will learn device administration for the iOS and Android mobile platforms. Students also will learn how to deploy, integrate, support and manage a mobile environment ensuring proper security measures are implemented for devices while maintaining usability. This course is a combination of lectures and hands- on exercises with physical mobile devices, virtual mobile operating systems, and mobile device management (MDM) services. ITSUP-155 Credits: 3 IT Career Skills This course prepares students for careers in information technology. Students learn about a variety of positions available in IT computer support, di ff erent career paths in IT, how to prepare a quality résumé, search for the job and apply for a position, go through the interview process, complete background check, and secure the employment. Students participate in mock interviews and learn how to use social media to increase their chances to get hired. ITSUP-177 Credits: 3 Introduction to IT Projects, Teamwork and Self-Management This course prepares students for teamwork and working on IT projects. Students learn about a variety of project concepts, learn

Credits: 3 Computer Information Systems Fundamentals Students will learn the concepts and terms to enable them to better understand the role of information technology, careers for computer professionals, basics in computer hardware, software and networking, as well as the internet in business and society. A brief overview of the history of information technology, as well as strategic future direction are discussed. Topics include technology trends that a ff ect computing and everyday life such as concerns for data security, personal privacy online safety, controversy over digital rights management, open source software, and smartphone and tablet devices and more. In addition, coverage of the latest release of Microsoft Windows and O ffi ce will introduce you to exciting, new features of next- generation consumer and enterprise software. The course is a combination of lecture discussion and hands-on lab assignments. ITSUP-102 Credits: 3 CompTIA A+ Certi fi cation exam. Students will work on hands-on labs that build and con fi gure computers; replace parts; install and con fi gure operating systems and troubleshoot hardware, software, networking and security problems. Additional topics and hands-on activities include multithreading, UEFI, disk and memory management, virtualization, mobile devices, laptops, OS software updates and optimization, managing device drivers, and virus protection. ITSUP-103 Credits: 1 IT Documentation Designing e ff ective documents and visuals in the IT world is a key objective of this course. Whether it is Microsoft, Google or other cloud resources, students will determine the best tool to produce quality, technical support documentation. Establishing the purpose of the communication, identifying the audience, and then creating a well-written and illustrated response will be addressed. ITSUP-106 Credits: 1 understanding of how Linux works. This course will include Linux OS fundamentals, basic commands and fi le systemmanagement as it applies to technical support. Students will work on hands-on labs that will use the GUI interface, as well as command line tools. ITSUP-108 Credits: 3 Enterprise Desktop Support Technician This course prepares students for Microsoft Enterprise Desktop Support Technician (MCITP 70-65) certi fi cation. Students learn how to identify the cause and resolve CompTIA A+ Essentials and IT Technician This course prepares students for the Linux Support Students will acquire a practical

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