Hardwood Floors April/May 2025

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A Business Reset Pivot Time:

WHAT DIDN’T GO WELL? It’s just as important to figure out what didn’t go well. Were there products that didn’t sell or perform as expected? If so, why? Did new product launches miss the mark, and do they need adjustments or replacements? These tough questions can help us create better strategies. Service levels need to be reviewed too. Were there times when products weren’t available? Did delays or mistakes hurt customer satisfaction? These challenges can teach us how to improve in the future.

Spring is here, and it’s a great time to pause, reflect, and refocus. For me, this time of the year is perfect to think about what’s working, what isn’t, and how we can do better. The fresh start of the season inspires me to look at how we’re doing right now and make adjustments to be sure we have a great year. WHAT WENT WELL? A good place to start any business review is by asking, “What went well?” This means taking a close look at how we worked with our customers. Did we meet their needs and go beyond their expectations? Did we help them grow their businesses while growing our own? It’s also important to look at how our products did. Did we launch anything new that customers liked? Did our usual products continue to meet the standards we’ve set? And most importantly, was our service level as good as it could be?

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