Hardwood Floors April/May 2019

AT THE SITE

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Maintain Your Equipment for OPTIMAL PERFORMANCE I was traveling with an associate throughout the Midwest late last summer visiting distributors and contractors. We had received a call from one of our suppliers who had a customer who was repeatedly calling and complaining about our product (abrasives). e person insisted that our sandpaper was ge ing worse over time, that with each order he placed the quality was ge ing worse and worse. “ e big machine belts won’t track properly; the belts are coming apart on the edges; the belts are causing vibration that gets worse with each batch.” He even insisted that it was all a conspiracy of big companies intentionally making cheaper products every day and charging more. We called to make an appointment for the next a ernoon to see what we could do to help. Working in any business, trade, craft, or even hobby, you are going to receive two things: accolades and complaints. It’s guaranteed, just like the sun is going to rise in the East. Compliments and complaints will range across a wide spectrum including you, your work, your products, the company you work for – the list goes on. On the complaint side, some are warranted, some are not, and many are just due to lack of experience or knowledge. There are even the ones that make you scratch your head and wonder.

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