Hach Master Catalog 2025

Hach Service • Overview

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Hach provides fl exible solutions that are tailored to your needs from full coverage, on-site support to economical, comprehensive service at the Hach Service Center. No matter your selection, you get expert care, advanced diagnostics, and priority support to keep your instruments running smoothly. Simply choose the Field Service or Bench Service option that meets the unique needs of your instruments and facility. Service Partnership Overview

Field Service Partnership The Field Service Partnership (FSP) is a full coverage plan available for instruments that can be repaired on site. This plan is typically purchased for online instruments that are outside of the factory warranty period. This is the ideal option for those who value on-site service and are looking for all inclusive service that eliminates unplanned expenses. Field Service Partnership includes: • On-site maintenance, calibration, and certi fi cation service according to the speci fi c instrument requirements • Advanced maintenance utilizing special tools and in-depth diagnostics exclusive to Hach Service • Full coverage for on-site repairs • Priority response time • Travel cost • Priority status for remote troubleshooting with live technical specialists

Bench Service Partnership The Bench Service Partnership (BSP) provides all-inclusive service at the Hach Service Center. This plan is available for most instruments but is typically purchased for laboratory instruments and online probes that are easy to ship. This is a great option for those looking for the most economical full coverage plan or those with a small number of instruments. Bench Service Partnership includes: • Maintenance, calibration, and certi fi cation at the Hach Service Center according to the speci fi c instrument requirements • Full coverage for repairs at the Hach Service Center • Free loaner instruments during service (subject to availability) • Advanced maintenance utilizing special tools and in-depth diagnostics exclusive to Hach Service • Priority 5-business-day turnaround and free 2-day return shipping • Priority status for remote troubleshooting with live technical specialists

Additional Service Partnership Options

BenchPlus Partnership

WarrantyPlus Partnership

Preventative Maintenance Partnership

The BenchPlus Partnership is a full coverage option available for instruments that can be maintained, but not repaired, on site.

The WarrantyPlus Partnership adds value to a factory warranty in year one, similar to an FSP, with commissioning and start-up included.

The Preventative Maintenance Partnership provides on-site maintenance service and is available for most instruments.

(Available for select instruments)

(Also available for Bench Service)

(Available for select instruments)

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