HRDQ

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PROBLEM SOLVING & DECISION MAKING

Problem Solving Style Inventory Kenneth R. Phillips Assessment and Workshop, 1 hour

Do your managers resist involving their employees in the problem-solving process — even when a participatory approach is the most appropriate? Resolving workplace challenges can be complicated even for an experienced supervisor. Managers must decide whether to engage employees to help fix the problem or come to a resolution on their own. Help them to learn whether their problem-solving and decision-making preferences work for or against them with the Problem Solving Style Inventory . While there’s no single “ideal way” to solve problems, this tool will help you to evaluate your most common problem-solving technique and explain the four key factors to consider when choosing a style to best fit the situation at hand. It has both a self-evaluation and feedback component available to help supervisors, managers, and team leaders identify their dominant and supportive styles of decision making and problem solving within their work environment.

L E A R N I N G O U T C O M E S • Identify which problem-solving styles are used or ignored • Understand when and how to use different styles • Determine which of the five styles is most effective • Recognize important factors to consider when choosing a style

HRDQstore.com/ pssi

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$141

Self Assessment

$17.90

Observer Form

$9

Force Field Problem Solving Model HRDQ Research and Development Team Activity, 1–2 hours

Group problem solving doesn’t have to be complicated. Here’s an easy-to-use exercise that offers a practical framework for solving complex problems. Built on Kurt Lewin’s well-known theory, the Force Field Problem Solving Model gives participants a five-step process that starts with defining the situation and ends with a clear strategy for execution. The concept behind the Force Field Model is that any situation is the result of opposing forces, some of which push for positive problem resolution and others that push against positive resolution. Problem solvers can change a situation for the better by changing the forces that impact it.

L E A R N I N G O U T C O M E S • Learn basic task and process skills to apply to problems • Distinguish between Driving Forces and Restraining Forces • Understand how Drivers and Restrainers impact problem solving • Discover how to design a problem-solving action plan

HRDQstore.com/ forcefield

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$141

Self Assessment

$17.90

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