HRDQ

CONFLICT & STRESS

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Conflict Strategies Inventory Third Edition HRDQ Developers Eileen M. Russo, PhD, and Matthew P. Eckler

Additional development by Derek T.Y. Mann, PhD Assessment, Workbook, and Workshop, 1– 4 hours Conflict happens. And that’s a good thing.

The trick to prospering through conflict is to first understand it—and then know how to manage it productively. In fact, research shows that proper conflict resolution can result in new ideas and solutions, better problem solving, improved relationships, and even performance enhancement. A combination self-assessment, workbook, and classroom workshop, the Conflict Strategies Inventory improves an individual’s ability to successfully handle workplace conflict. Based on more than 35 years of research, this training tool explores five different strategies: Integrating, Compromising, Competing, Smoothing, and Avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one’s typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues. It can be used as a stand-alone learning instrument, the centerpiece of a more

L E A R N I N G O U T C O M E S • Pinpoint one’s preferred strategy for managing conflict • Discover the five different ways people respond to conflict • Understand how and when to utilize the Integrating strategy • Learn and practice when to use alternative strategies • Create a development plan to put the learning into action

comprehensive curriculum, or a tool to: • Develop new approaches and solutions • Tackle recurrent conflict issues • Inspire interest and creativity • Introduce conflict management skills to teams

HRDQstore.com/ csi

Completely updated and enhanced, the new Third Edition features a fully revised, full- color facilitator guide, comprehensive participant workbook, new options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action planning, there isn’t a better way to equip individuals with the knowledge and insight they need to address conflict in any situation. It’s most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members and managers, will find this tool immensely helpful.

Free Download

Download the free Info Kit at HRDQstore.com/csikit

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, PowerPoint presentation on USB flash drive, poster, and HRDQue card

$225

Participant Workbook

$20

Workbook

Paper Assessment

$17.90

Participant Set Includes paper assessment, participant workbook, and HRDQue card.

$34.11 SAVE 10% with the Set!

Strengthen participants’ understanding. Includes

development-planning section to maximize learning transfer.

Online Assessment

$25

$27

Online Self-Study Assessment

Poster

$15

HRDQue Card

$2

QuickStart Training Two hours of telephone coaching for facilitators

$450

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