Florida Banking May 2024

The Interamerican Bank management team, from left to right: Ulises Suarez, VP/Information Technology Manager; Enrique Masson, CPA, SVP/CFO; Isis Pacheco Velasco, Esq., LL.M, VP; Mario Escobar, SVP/Senior Lending Officer; Lindsie Velasco, AVP/Human Resources Manager; Ibrahim Pacheco, Chairman of the Board; Agustin Velasco, Jr., President, CEO & Board Member; Christie Velasco, CPA, AMLCA, VP; Eiler Valle, VP of Operations; Jose Touzet, SVP/Bank Operations.

“We have an exceptional team, all deeply committed to enhancing our operations and expanding the bank,” Velasco Jr. said. “The atmosphere is relaxed and inclusive. We treat everyone with the respect and kindness we would want for ourselves. My priority is ensuring everyone’s happiness. We function as a close knit unit; we’re more than colleagues, we’re a family.” Velasco Jr. is thankful for the opportunity to introduce his daughters and niece to the banking industry. “It’s a great honor to have my daughters and niece join the bank. They bring with them impressive qualifications: Christie is a CPA, Lindsie is an accountant, and Isis is an attorney. Their fresh perspectives and innovative ideas are invaluable,” Velasco Jr. said. Vice President Christie Velasco, with seven years of experience at the bank, shared, “We value the opportunity to contribute to different areas of the bank and have gained valuable insights into the decision making processes and the intricacies. Coming from an audit background, this has allowed me to expand my knowledge beyond the audit scope by being able to see the bigger picture and gain a deeper understanding of how various departments and processes interact.” Velasco Jr.’s niece Isis Pacheco Velasco has worked for the bank for more than 10 years and currently

Interamerican Bank, Continued from page 9

Velasco Jr. continues his father’s tradition of an open-door policy, remaining accessible to both his team and bank customers. “I personally greet customers as they arrive,” Velasco Jr. said. “I find this policy invaluable, where all customers can speak directly with the bank’s president; it allows me to connect with our customers, grasp their concerns, and explore ways to assist them, from real estate loans to deposit accounts.” Additionally, the bank purchased a van to provide transportation for an elderly customer and others, after learning she had walked 20 blocks to reach the branch. This is just one example of how the bank has stepped up to serve its customers in unconventional ways. “We are all about improving the customer’s experience with us. We go out of our way for our customers,” Velasco Jr. said. The bank is also in the process of continuing renovations of its main office to modernize the building and “enhance the experience for both customers and employees,” a project that commenced approximately two years ago. The renovation of conference rooms and the completion of the accounting and lending operations departments have already been achieved.

10 — FLORIDA BANKING THE VOICE OF FLORIDA BANKING