FSR December 2022

FirstCourse

Restaurants offering bonuses to GMs are boosting their sales and foot traffic. TheGMAdvantage

ADOBE STOCK

BY NICOLE DUNCAN How one role can make or break a restaurant.

... is proven to drive the success of a restau rant,” Mary Hamill, senior vice president of customer success at Black Box Intelligence, said during a State of the Industry Work force webinar in November. “What we know is there’s nobody more important than the general manager.”

IF A KITCHEN IS THE HEART OF A RESTAURANT, then a general manager is almost certainly the brain. New data from Black Box Intelligence reaffirms the value of this role and reveals a strong correlation between long-tenured GMs and industry-leading performance. “The data tells us the impact of retention

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FSRMAGAZINE .COM

DECEMBER 2022