Disaster Recovery Journal Spring 2025

to agree ahead of time on how to make decisions during a critical incident/risk event. This means communication, and the ability to make decisions based on up to-date information, is critical. However, as we noted, 25% of respondents aren’t even interested in critical event manage ment, which would not only provide that dashboard but also enable context-based communications that differ between those: 1) responding to the critical incident/risk event, 2) implementing workarounds, and 3) making decisions (see Figure 7). Another key operational resilience man date is that decision-makers must have the information which ties to what is hap pening to affected customers. This helps executives determine what services to bring up and in what order, whether cus tomer impact will exceed tolerance levels, and other actions — like paying a ransom during a ransomware attack. Budget Is Increasing Not Only for Compliance but Also to Boost Best Practices Compliance is a great motivator for budget, and 38% of respondents with increasing budgets confirmed that achiev ing regulatory compliance or comply ing with audit findings drove the budget increase. While compliance is driving new and better best practices for resil ience, mandates still represent the floor of what organizations can do for resilience. Forrester defines business resilience as the ability of an organization to deliver on its vision and brand promise no matter the crisis. The good news? Fifty-two per cent of respondents reported the budget increase was to mitigate increasing or evolving risks to the organization, and 38% attributed the increase to better pro tecting the corporate reputation and brand – closer to the aim of business resilience than compliance. Budgets Will Decrease for Only Four Percent of Respondents

Our survey shows 37% of respondents expect funding for their resilience pro gram to increase in the next 12 months (see Figure 8). Only 4% of respondents expected their funding for resilience to decrease.

16 DISASTER RECOVERY JOURNAL | SPRING 2025