Disaster Recovery Journal Spring 2023

Disaster Recovery Journal 1862 Old Lemay Ferry, Arnold, MO 63010 (636) 282-5800; Fax: (636) 282-5802

Internet: www.drj.com E-mail: drj@drj.com EXECUTIVE PUBLISHER Bob Arnold bob@drj.com EDITOR IN CHIEF Jon Seals jon@drj.com ASSOCIATE EDITOR Pam Clifton PRESIDENT Bob Arnold bob@drj.com DIRECTOR OF EVENTS Lesley Vinyard lesley@drj.com REGISTRATION MANAGER Rose Chotrow rose@drj.com SENIOR WEB DESIGNER Amy Faulkner amy@drj.com PROGRAMS MANAGER Emily Rice emily@drj.com EVENT MARKETING Sonal Patel sonal@drj.com

T A B L E O F C O N T E N T S

COVER The State of

Business Continuity Preparedness 2023 By AMY DeMARTINE 8

22 Southwest Airlines Holiday Meltdown By MATT DOERNHOEFER

40 Using the FLOOD Acronym to Safeguard People, Property, and Other Assets By SHANNON COPELAND

EXECUTIVE COUNCIL Dan Bailey, Jeff Dato, Peter Laz, Frank Perlmutter, Ann Pickren, Steve Piggott, Tracey Rice, Randy Till, Damian Walch, Belinda Wilson EDITORIAL ADVISORY BOARD Selma Coutinho, James Green, David Halford, John Hill, Kim Hirsch, Ray Holloman, Colleen Huber, Vaishali Jain, Cary Jasgur, Lisa Jones, Joan Landry, Joe Layman, Melanie Lucht, Katherine Whitaker, Matt Ziska + (51) 1 436 6456 fijo PerĂº + 1 (786) 600 1864 USA ruth.rocha@drjenespanol.com www.drjenespanol.com ASIA Business Continuity Planning Asia Pte Ltd (BCP Asia) Henry Ee 1 Commonwealth Lane #08-27 One Commonwealth Singapore 149544 Phone: (65) 6325 2080 Fax: (65) 6223 5363 General: enquiry@bcpasia.com Events: conference@bcpasia.com Direct: henry@bcpasia.com www.bcpasia.com UNITED ARAB EMIRATES Continuity and Resilience ADivisionofCOREMANAGEMENTCONSULTING Dhiraj Lal , Executive Director P.O. Box127557, AbuDhabi, UnitedArabEmirates ( +971 2 8152831 | 7 +971 2 8152888 dhiraj@continuityandresilience.com www.continuityandresilience.com SOUTH AMERICA DRJ en Espanol Ruth Rocha , Directora Comercial

26 The Human Side of Conducting BIAs By MICHAEL HERRERA

42 Career Spotlight: Chelsea Selbig By DAVID HALFORD

31 Unlocking the Benefits of Business Continuity and Information Security Management By MICHAEL C. REDMOND, Ph.D. 34 Five Best Practices for Selecting the Right Target-based Deduplication Appliance for Hybrid Cloud Deployments By JEROME WENDT 37 A Roadmap from Business Continuity to Operational Resilience By HAKAN KANTAS

44 Top Tools for Network Optimization: Security, Reliability, and Efficiency in

2023 and Beyond By JAMES CAPUANO

50 DEI as a Business Continuity Topic By BOB ARNOLD on behalf of DRJ Staff

51 Emergency Notification Directory

DISASTER RECOVERY JOURNAL (ISSN 1079-736X; USPS 013-076; Publication Agreement No. 40679000) is published quarterly by Systems Support, Inc., 1862 Old Lemay Ferry, Arnold, MO 63010. Subscriptions are free to all qualified personnel in the U.S. and Canada involved in managing, preparing, or supervising business continuity planning. Rate for all others in the U.S. is $10, Canada and Mexico $24, all other countries $47. For renewals or change of address, please include current mailing label. Periodical Postage Paid at Arnold, MO and additional offices at St. Louis, MO. POSTMASTER: Send address changes to DISASTER RECOVERY JOURNAL, 1862 Old Lemay Ferry, Arnold, MO 63010. Canada Post Publication Agreement No. 40686534. Return undeliverable Canadian addresses to: DISASTER RECOVERY JOURNAL, PO Box 456, Niagra Falls, ON L2E 6V2. DISASTER RECOVERY JOURNAL is copyrighted 1987-2023, by Systems Support, Inc., all rights reserved. DISASTER RECOVERY JOURNAL is a registered trademark of Systems Support, Inc. Reproduction in whole or part is prohibited without expressed written permission. Articles submitted by readers do not represent the views or opinions of DISASTER RECOVERY JOURNAL and are published for their informational content only.

DISASTER RECOVERY JOURNAL | SPRING 2023 5

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