Disaster Recovery Journal Spring 2023

n Communication and collaboration beat long-term duration as top lesson learned . Many organizations were caught off guard when the COVID-19 pandemic required a BC plan which accounted for not only a long-duration but needed to change over time based on local infection rates and hospital capacity. This year, the first top lesson learned was plans did not adequately address organization-wide communication and collaboration (see Figure 9-3). With regional risk events such as political instability and extreme weather, employees expect their employers to tailor their communication to the specific event while also allowing for self-reporting as to their status. The other top five lessons learned focus on the need for plans to account for long-term duration of events, employee health and safety, are not out of date or untested (Update your plans! Test your plans!), and adequately address workforce recovery requirements. Study Methodology In the months of October, November, and December 2022, Forrester Research and the Disaster Recovery Journal (DRJ) conducted an online survey of 58 business continuity decision makers and influencers. In this survey: n All respondents indicated they were decision-makers or influencers concerning business continuity. n Respondents were from a range of company sizes: 27% had 1 to 999 employees; 27% had 1,000 to 4,999 employees; 29% had 5,000 to 19,999 employees; and 17% had 20,000 or more employees. n Respondents were from companies with a range of revenues: 33% of respondents were from companies with revenues of less than $500 million; 4% were from companies with revenues of $500 million to $999 million; 34% were from companies with revenues of $1 billion to $4.99 billion; 6% were from companies with revenues of $5 billion to $10 billion; and 19% were from companies with revenues of more than $10 billion. n Respondents were from a variety of industries. n Respondents worked in North America, Europe, and Asia Pacific: 77% of respondents worked in North America; 8% worked in EMEA; and 14% worked in Asia Pacific. This survey used a self-selected group of respondents (pre dominantly DRJ members and Forrester clients) and is therefore not random. These respondents are more sophisticated than the average. They read and participate in business continuity and disaster recovery publications, online discussions, etc. They have above-average knowledge of best practices and technology in BC/DR. While nonrandom, the survey is still a valuable tool in understanding where advanced users are today and where the industry is headed. v Amy DeMartine is a vice president, research director for security and risk at

Forrester Research. As part of her current responsibilities, DeMartin over sees the development of individual research plans, report outlines, research methodology, drafts and graph ics; edits each research report for quality and excellence; and oversees development and delivery of team and individual advisory and consulting offerings.

20 DISASTER RECOVERY JOURNAL | SPRING 2023

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