Dental Health 2019 Catalog

TERMS & CONDITIONS

TERMS & CONDITIONS

Returns… Need to return an item for credit or exchange? • Call our Customer Service Department within 30 days of the invoice date for a RMA number. • Please note, returns past 30 days from invoice date are subject to a restocking charge. • Only items listed on the RMA form will be processed for credit. If additional items are added, a restocking fee will be applied. • We will provide a return label and return instructions via email, fax or postal mail. • Enclose a copy of the original invoice, the reason for the return, along with the item being returned. • The customer is responsible for all freight; shipping charges will apply on all returns. • For your own protection, we suggest you insure the package for the full value of the item being returned. Should the items be lost or damaged in transit, carriers require you to file a claim directly with them. • Items must be returned in unmarked, unopened, and original sealed packages making certain the item being returned is in resalable condition. Exceptions… The following items are NOT returnable under any circumstance: • Opened handpieces, small equipment, large equipment, their accessories, and custom-ordered equipment. NOTE: Before opening a sealed item, please examine the label to determine you have received the correct item ordered. These items will be replaced according to the manufacturer’s warranty as directed by federal regulations. • Special ordered items for products we do not ordinarily stock. • Personalized, customized, imprinted items or government-regulated items. • Opened computer hardware and software. • Hazardous items. • Short dated or expired product. • Discontinued merchandise. • Items marked as non-returnable. • Items that cannot be returned to the manufacturer. • For X-ray film you believe to be defective, please call the manufacturer’s help line directly. Defective X-ray film cannot be returned to Dental Health Products, Inc. • Certain Health-Tec ® items such as bulk items, alloy, or imprinted product. Please see our Health-Tec ® Brand Products Guarantee for more information. Claims for shortages or errors in shipments MUST be reported within 48 hours of receipt of delivery. NO claim for shortages will be allowed after 48 hours of receipt of delivery. We will only grant full credit on items we can return to the manufacturer for full credit or are in resalable condition. Re-stocking fees and other restrictions may apply. We reserve the right to refuse any unauthorized returns following inspection. Please call our Customer Service Department for more details.

Health-Tec ® Guarantee… We stand behind our DHPI private label Health-Tec ® Brand Products by offering you a 100% satisfaction guarantee. If you have tried a Health-Tec ® Brand Product and it is defective or doesn’t perform up to your expecta- tions we will provide a credit, refund or exchange. It’s your choice. Please call our Customer Service Department toll-free, 800-626-2163, to explain the reason for the return and to receive proper return authorization. We have a few simple conditions that apply: • Product(s) can only be returned within 60 days of the invoice date with the exception of handpieces which must be returned within 30 days of the invoice date and must be unopened. • Discontinued or personalized merchandise. • Opened products must be returned in their original, unmarked packaging. • Hazardous, personalized, or special ordered items are not return- able under any circumstance. • DHPI will assume responsibility for any common-carrier ground shipping or restocking changes that may apply. • Your account will be credited, a refund issued or an exchange made once the return has been received, inspected and approved for final return by DHPI. Regulatory Requirements… Local regulatory requirements may apply to use or installation of certain products. Be sure to understand and comply with any such requirements prior to purchase, use or installation of products. Any “transfers of value” made to you by Dental Health Products, Inc. or other distributors or manu- facturers of dental care products may need to be reported to the Center for Medicare & Medicaid Services (CMS). This information will then be posted by CMS. Important Notice… We reserve the right to modify or change our Terms and Conditions at any time for any reason without notice. Please visit our website to review the most current DHPI Policies, www.dhpionline.com.

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