Crest Healthcare 2020 Catalog

Repairs & Cleaning

Repair Process Contact Crest Customer Service at 1-800-328-8908 and request a Sales Return (SR) Number. Note: Sales Return Number is needed before sending in your repair. Failure to obtain a SR number may result in a delay of the processing your repair request. Gather the following information and include it with the product sent in for repair: • Contact name • Phone number of contact • Return shipping address (street address, no PO Box) • SR number received from Crest • Explanation of issue needing repair • Special instructions or requests, if any • Crest will issue Ground call tag to pick up product(s) • Write your assigned SR number on the outside of shipping box Address to: Crest Healthcare 195 Third Street South Dassel, MN 55325

All Products

Price 15.00

Nurse Call & Communications: 08 - 106

Minimum Non-Warranty Service Charge

Pillow Speakers Elite Pillow Speakers Excel Pillow Speakers Slimline Pillow Speakers

55.00 65.00 50.00 35.00

Remote Call-IR

Bed Controls HD2 Bed Controls

35.00

Call Cords Locking Call Cords, single Locking Call Cords, double

25.00 45.00

Stations Station repair costs are a flat rate that is deter- mined by part number. Please contact Crest Healthcare for a quote on your station repair. An evaluation fee may be applied on products not under warranty which need to be sent elsewhere for repair.

Flat Rate Repair Charges & Repair Details An evaluation fee may be applied on products not under warranty which need to be sent elsewhere for repair. A $15.00 minimum service charge applies to non-warranty items deemed non-defective. The service charge includes inspection, cleaning and testing to ensure your product is returned to you in the best condition possible. Dukane products deemed unrepairable will be returned without a service fee. Date Codes A Date of Manufacture or 3-Digit Date Code can be found on your crest device. For pillow speakers & Remote Call-IR this can be found either on the back of the device on the part number label or on the UDI cable wrap label found on the plug end of the cable. For call cords and other corded devices this can be found on the part number cable wrap label found near the plug of the cable. For stations, pilot/corridor lights, bed controls, adapters and other non-corded devices the Date of Manufacture or 3-Digit Date Code can be found on the part number label on the back of the device.

UDI CableWrap & Date of Manufacture

3-Digit Date Code

Pillow Speaker Case Back 3-Digit Date Code

NOTE: This product has been tested safe for use by patients undergoing oxygen therapy. Hang on

*+B484XN0401XEA014A10N10/ 16D20161121P* 2016-12-21

5700CC 1234 637

hook (in holder) when not in use.

www.cresthealthcare.com

Pat.NO.7.142.256 XN1801XBA927Z21N1 613 1234

Year Month Day 2016 12 21 Example

Year Week Example 6 37

Year Week Example 6 13

online: www.cresthealthcare.com | 2020 | R30

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