2023 BBB Trust Guide

Table of Contents

04 05 07 09 11

President’s Update Why BBB Customer Reviews Make a Difference BBB in the Community Expert Q & A: The Billow Funeral Homes & Crematory The Standards for Trust Expert Q & A: KDCO Home Improvement What We Wish We Knew About Getting a New Pet Community Crawl: Explore Ashland, Medina, Portage, Richland, Summit and Wayne Counties Expert Q & A: Dealer Connection Auto Service Expert Q & A: Pearl Coffee Company Charity Guide Expert Q & A: BFG Federal Credit Union

13 15 16 - 17 19 21 22 - 23

25 27 31

2022 BBB Scam Tracker 2022 BBB Year in Review

3

Find an Accredited Business • bbb.org