2020 Adult & Family Vacations

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Trip Reservations & Details

Reservations and Deposit To make a reservation, please contact us using one of the following methods: 1. Call us at 800-575-1540 or 406-655-4591 or call your professional travel agent 2. E-mail us at reservations@austinadventures.com 3. Mail us at Austin Adventures, P.O. Box 81025, Billings, MT 59108 A $500 - $750 per person deposit (International Program deposits may vary) is required to confirm your reservation. Full payment is required at the time of booking if your trip departs within 90 days. We accept most major credit cards and personal checks (U.S. funds made payable to Austin Adventures). Please do not send cash. Balance Due Payment in full is due 90 days prior to trip departure. Balances may be paid by check or credit card. If a deposit was paid by credit card we will automatically charge the balance due to the same credit card 90 days prior to trip departure. We reserve the right to cancel your reservation if full payment is not received by the due date. All required documents and forms are due 60 days prior to departure. Price Guarantee Prices in this catalog are guaranteed through December 31, 2020. Incentives and Discounts See page 52 for special incentives and discounts. Custom Trip Planning Fee When you make a custom trip request, we will present you with an initial consultation of options and ideas, free of charge. Once a preliminary itinerary has been approved, we’ll request a $500 Custom Trip Development Fee that will be credited in full and applied to the final balance. Upon confirmation of all lodging reservations, activities and staffing, our normal deposit and balance policies will be in effect.

Room Occupancy, Single Supplements, and Shared Room Assignments All trip prices are based on double adult room occupancy. Each additional person in a room receives a 10% discount (not combinable with other discounts). Single rooms are available for an additional charge. If you are traveling alone and wish to share a room and you inform us of this at time of booking (a minimum of 90 days prior to departure), we will attempt to find a suitable roommate for you. On most trips, if we are unable to accommodate your request, you will receive a private room at no additional charge. Trip Protection and Cancellation Insurance Austin Adventures offers a guest protection plan that covers trip cancellation for medical reasons, trip delay, medical expenses, accidental death, lost baggage, and medical evacuation. Please speak with one of our Trip Consultants if you have specific coverage questions. Since so many guests purchase this plan, as a convenience, the cost is automatically added to your invoice. It’s effective on the day your premium is received in our office. Should you not be interested in our travel protection plan, simply deduct its cost from your final payment. Cancellations and Refunds The following cancellation policies and fees apply: *Note that some International policies may vary – please inquire for details Cancellation 91 days or more before trip departure – Full trip payment refunded less a $300 per person administration fee (Fees vary for International Travel). Cancellation 90 – 61 days before trip departure – Full trip payment less 25% of your published trip price (per person) is refunded. Cancellation 60 – 31 days before trip departure – 50% of the trip payment is refunded. Cancellation 30 – 0 days before trip departure – No refund is given.

Cancellation of a Trip by Austin Adventures Austin Adventures will make every attempt to operate a trip once confirmed. We do reserve the right to cancel a trip, at any time, due to insufficient bookings and/or reasons beyond our control that might create unsafe or undesirable travel conditions for the participant. In such a case, a full and immediate refund will be issued. However, the financial liability of Austin Adventures shall be limited to the amount paid for the land tour only and shall not be extended to cover any other associated travel costs incurred (e.g. nonrefundable air tickets, visa fees, clothing, equipment, miscellaneous transportation costs, medical expenses, travel insurance premiums, etc.). Austin Adventures is operating under commercial use permits with the United States National Forest (Chugach, Black Hills, and Gallatin) and National Park Service as well as visited state and federal controlled lands as required by law. Austin Adventures is an equal opportunity provider/employer. Unused Services and Changes No partial refunds will be given for unused hotel rooms, meals, activities, events, tours, or trip arrangements for any reason whatsoever. Land Cost is quoted as a package and credits are not given for services not used. Our Satisfaction Guarantee Exceeding your expectations is our number one priority. In the unlikely event that you are dissatisfied with something during your trip, immediately notify your guide(s). If he or she is unable to resolve the issue, call our main office and give us the details of the problem, and a chance to correct it during your trip. We will do our best to find a resolution. If we are unable to do so during your trip, we will work with you upon your return home to arrive at a fair and equitable solution, including up to a full refund. Trip itineraries are subject to change without notice due to road, weather, and other conditions, as deemed necessary by Austin Adventures.

Visit www.austinadventures.com for more details

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