2020-2021 Purchasing Guide Volume 2

WE'RE HERE TO HELP YOU GET WHAT YOU NEED OUR DEDICATED TEAM IS READY TO SUPPORT YOU

From account and ordering help to requests and questions regarding our services, the answer you need is just a phone call or email away.

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PHONE ORDER HOURS (MONDAY – FRIDAY) Pacific 4 a.m. - 5 p.m. Mountain 5 a.m. - 6 p.m. Eastern 7 a.m. - 8 p.m. Closed the following dates: May 25, July 3, September 7, November 26 and 27, December 25, 2020, and January 1, 2021. ORDERING INFORMATION Phone 1.800.431.3000 En español 1.800.511.5652 Online hdsupplysolutions.com Fax 1.800.859.8889 Central 6 a.m. - 7 p.m.

SERVICE

PHONE

FAX

EMAIL

Account Changes/ New Accounts

fmaccountservices@hdsupply.com (Subject Line: New Accounts) invoicecopies@hdsupply.com (Subject Line: Credit Billing)

1.800.798.8809 1.800.283.8883

Credit Billing/Payments

1.800.798.8888 1.800.930.4930

Fabrication Services

fmfabrications@hdsupply.com

1.866.455.8907

1.866.455.8903

Installation Services

installationservices@hdsupply.com

1.866.455.4798 1.866.455.8923

Product Returns

For our returns policy, visit hdsupplysolutions.com/terms

1.866.455.8901

Product Support

fmproductsupport@hdsupply.com

1.800.431.3302

1.800.511.6534

customercare@hdsupply.com (Subject Line: Training)

1.800.431.3015, ext. 12465

Professional Training

1.866.688.8655

fmrenovationadmin@hdsupply.com (Subject Line: Renovations)

Renovation Services

1.800.431.3002

1.888.293.1649

Special Orders/Quotations

fmspecialorders@hdsupply.com

1.800.431.3003

1.800.431.3316

Warranty Information

1.800.782.4154

1.844.312.2172

fmwarrantysolutions@hdsupply.com

Website Help

customercare@hdsupply.com

1.877.694.4932

1.800.859.8889

Want to share your comments? Contact our Voice of the Customer department, and let us know what’s on your mind. Call 1.800.644.3006 , fax 1.877.884.4575 , or email advocate@hdsupply.com .

II

Introduction

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