2019-2020 Purchasing Guide Volume 2

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HD Supply HVAC Warranty Procedure

"MM NBOVGBDUVSFST PG TQMJU BJS DPOEJUJPOFST IFBU QVNQT BJS IBOEMFST DPJMT BOE GVSOBDFT IBOEMF XBSSBOUJFT JO NVDI UIF TBNF XBZ 8IFO B XBSSBOUFE QJFDF PG FRVJQNFOU GBJMT EVSJOH UIF XBSSBOUZ QFSJPE UIF NBOVGBDUVSFST SFQMBDF POMZ UIF QBSU UIBU GBJMFE There is no labor coverage for repairing equipment that fails during the warranty period. The manufacturers rarely, if ever, replace the entire unit, even if it fails upon startup. 5IJT QPMJDZ JT USVF GPS (PPENBO (.$ %VSP(VBSE 1BZOF 'SJHJEBJSF %VDUMFTT BOE 5SBOF FRVJQNFOU 4JNQMZ TUBUFE JG UIF FRVJQNFOU GBJMT EVSJOH UIF XBSSBOUZ QFSJPE UIF NBOVGBDUVSFS XJMM SFQMBDF UIF EFGFDUJWF QBSU UIBU DBVTFE UIF VOJU UP GBJM *U JT UIF JOTUBMMFS T SFTQPOTJCJMJUZ UP JEFOUJGZ UIF EFGFDUJWF QBSU SFNPWF JU BOE SFQMBDF JU XJUI B new, original manufacturer-approved replacement warranty part This form does not apply to SmartComfort by Carrier unit exchanges covered by the 2-year easy assurance limited replacement warranty. Please contact the HD Supply warranty solutions team at 1.800.782.4154 for assistance. 7BMJEBUF QVSDIBTF BOE JOTUBMMBUJPO EBUFT .PTU NBOVGBDUVSFST XBSSBOU TZTUFNT GPS B QFSJPE CFUXFFO BOE ZFBST *EFOUJGZ UIF EFGFDUJWF QBSU BOE PSEFS UIF DPSSFDU SFQMBDFNFOU QBSU 'PS BTTJTUBODF DPOUBDU UIF 1SPEVDU 4VQQPSU 5FBN BU 1.800.431.3302. 8IFO UIF XBSSBOUZ QBSU BSSJWFT DPNQMFUF UIF XBSSBOUZ DMBJN GPSN CFMPX BOE UIFO JOTUBMM UIF OFX QBSU 3FUBJO UIF EFGFDUJWF QBSU VOUJM SFRVFTUFE CZ UIF 8BSSBOUZ %FQBSUNFOU 'BY UIF COMPLETED XBSSBOUZ DMBJN GPSN UP )% 4VQQMZ 8BSSBOUZ 4PMVUJPOT 5FBN BU 1.844.312.2172 PS FNBJM fmwarrantysolutions@hdsupply.com. " 8BSSBOUZ 4PMVUJPOT BHFOU XJMM WFSJGZ UIF XBSSBOUZ DMBJN BOE BTTJTU ZPV JO PCUBJOJOH DSFEJU GPS UIF EFGFDUJWF QSPEVDU We cannot process incomplete forms $MBJN GPSNT GPS SFQMBDFNFOU QBSUT must be submitted within 30 days PG UIFJS JOWPJDF EBUF $SFEJUT BSF JTTVFE BGUFS GBDUPSZ BVUIPSJ[BUJPO EBZT FOLLOW THE STEPS BELOW JG ZPV FYQFSJFODF FRVJQNFOU GBJMVSF XJUIJO UIF XBSSBOUZ QFSJPE "T B TFSWJDF UP PVS DVTUPNFST )% 4VQQMZ IFMQT UP GBDJMJUBUF UIF BDRVJTJUJPO PG UIF OFDFTTBSZ SFQMBDFNFOU QBSU T GSPN (PPENBO (.$ %VSP(VBSE 1BZOF 'SJHJEBJSF BOE 5SBOF

Photocopy this page and complete the form. Incomplete forms will not be processed. Additional forms can be obtained by visiting hdsupplysolutions.com and searching “HVAC Warranty”.

HVAC Warranty Claim Part Form (This Is Not An Order Form For New Or Replacement Product)

Customer Information

Defective Product Information

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Replacement Part Information

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